INITIALIZATION
Knowledgebase: ki-dev
Base Query: In welchen Testbereichen wurde der Service eines Gasanbieters bewertet?
Model: gemini-1.5-pro-preview-0409
Use Curl?: None
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**Elapsed Time: 0.00 seconds**
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ROUTING
Query type: list
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**Elapsed Time: 1.89 seconds**
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RAG PARAMETERS
Max Context To Include: 100
Lowest Score to Consider: 0.1
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**Elapsed Time: 0.14 seconds**
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VECTOR SEARCH ALGORITHM TO USE
Use MMR search?: True
Use Similarity search?: False
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**Elapsed Time: 0.10 seconds**
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VECTOR SEARCH DONE
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**Elapsed Time: 4.16 seconds**
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FILENAMES AND KEYWORDS
Keywords Found: ['testbereichen']
All file names: ['Untersuchungskriterien_Gasanbieter.xlsx', 'Gasanbieter_Tabellen.xlsx', 'Gasanbieter_Tabellen.xlsx', 'Kontaktkan%C3%A4le_Gasanbieter.xlsx', 'Untersuchungskriterien_Gasanbieter.xlsx', 'Die%20besten%20Unternehmen_Excel.xlsx', 'Gasanbieter_Tabellen.xlsx', 'Kontaktkan%C3%A4le_Gasanbieter.xlsx', 'Untersuchungskriterien_Gasanbieter.xlsx', 'Gasanbieter_Tabellen.xlsx', 'Gasanbieter_Tabellen.xlsx', 'Gasanbieter_Tabellen.xlsx', 'Gasanbieter_Tabellen.xlsx', 'Gasanbieter_Tabellen.xlsx', 'Gasanbieter_Tabellen.xlsx', 'Gasanbieter_Tabellen.xlsx', 'Gasanbieter_Tabellen.xlsx', 'Gasanbieter_Tabellen.xlsx', 'Gasanbieter_Tabellen.xlsx', 'Gasanbieter_Tabellen.xlsx', 'Gasanbieter_Tabellen.xlsx', 'Gasanbieter_Tabellen.xlsx', 'Gasanbieter_Tabellen.xlsx', 'Gasanbieter_Tabellen.xlsx', 'Gasanbieter_Tabellen.xlsx', 'Gasanbieter_Tabellen.xlsx', 'Gasanbieter_Tabellen.xlsx', 'Gasanbieter_Tabellen.xlsx', 'Gasanbieter_Tabellen.xlsx', 'Gasanbieter_Tabellen.xlsx', 'Gasanbieter_Tabellen.xlsx', 'Gasanbieter_Tabellen.xlsx', 'Gasanbieter_Tabellen.xlsx', 'Gasanbieter_Tabellen.xlsx', 'Gasanbieter_Tabellen.xlsx', 'Gasanbieter_Tabellen.xlsx', 'Gasanbieter_Tabellen.xlsx', 'Gasanbieter_Tabellen.xlsx', 'Gasanbieter_Tabellen.xlsx', 'Gasanbieter_Tabellen.xlsx', 'Gasanbieter_Tabellen.xlsx', 'Gasanbieter_Tabellen.xlsx', 'Gasanbieter_Tabellen.xlsx', 'Gasanbieter_Tabellen.xlsx', 'Gasanbieter_Tabellen.xlsx', 'Gasanbieter_Tabellen.xlsx', 'Gasanbieter_Tabellen.xlsx', 'Gasanbieter_Tabellen.xlsx', 'Gasanbieter_Tabellen.xlsx', 'Gasanbieter_Tabellen.xlsx', 'Gasanbieter_Tabellen.xlsx', 'Gasanbieter_Tabellen.xlsx', 'Gasanbieter_Tabellen.xlsx', 'Gasanbieter_Tabellen.xlsx', 'Gasanbieter_Tabellen.xlsx', 'Gasanbieter_Tabellen.xlsx', 'Gasanbieter_Tabellen.xlsx', 'Gasanbieter_Tabellen.xlsx', 'Gasanbieter_Tabellen.xlsx', 'Gasanbieter_Tabellen.xlsx', 'Gasanbieter_Tabellen.xlsx', 'Gasanbieter_Tabellen.xlsx', 'Gasanbieter_Tabellen.xlsx', 'Gasanbieter_Tabellen.xlsx', 'Gasanbieter_Tabellen.xlsx', 'Gasanbieter_Tabellen.xlsx', 'Gasanbieter_Tabellen.xlsx', 'Gasanbieter_Tabellen.xlsx', 'Gasanbieter_Tabellen.xlsx', 'Gasanbieter_Tabellen.xlsx', 'Gasanbieter_Tabellen.xlsx', 'Gasanbieter_Tabellen.xlsx', 'Gasanbieter_Tabellen.xlsx', 'Gasanbieter_Tabellen.xlsx', 'Gasanbieter_Tabellen.xlsx', 'Gasanbieter_Tabellen.xlsx', 'Gasanbieter_Tabellen.xlsx', 'Gasanbieter_Tabellen.xlsx', 'Gasanbieter_Tabellen.xlsx', 'Gasanbieter_Tabellen.xlsx', 'Gasanbieter_Tabellen.xlsx', 'Gasanbieter_Tabellen.xlsx', 'Gasanbieter_Tabellen.xlsx', 'Gasanbieter_Tabellen.xlsx', 'Gasanbieter_Tabellen.xlsx', 'Gasanbieter_Tabellen.xlsx', 'Gasanbieter_Tabellen.xlsx', 'Gasanbieter_Tabellen.xlsx', 'Gasanbieter_Tabellen.xlsx', 'Gasanbieter_Tabellen.xlsx', 'Gasanbieter_Tabellen.xlsx', 'Gasanbieter_Tabellen.xlsx', 'Gasanbieter_Tabellen.xlsx', 'Gasanbieter_Tabellen.xlsx', 'Gasanbieter_Tabellen.xlsx', 'Gasanbieter_Tabellen.xlsx', 'Gasanbieter_Tabellen.xlsx', 'Gasanbieter_Tabellen.xlsx', 'Gasanbieter_Tabellen.xlsx', 'Gasanbieter_Tabellen.xlsx']
File names to FILTER: []
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**Elapsed Time: 2.47 seconds**
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PRIMER
Primer:
You are Simon, a highly intelligent personal assistant in a system called KIOS. You are a chatbot that
can read knowledgebases through the "CONTEXT" that is included in the user's chat message.
Your role is to act as an expert at summarization and analysis.
In your responses to enterprise users, prioritize clarity, trustworthiness, and appropriate formality.
Be honest by admitting when a topic falls outside your scope of knowledge, and suggest
alternative avenues for obtaining information when necessary.
Make effective use of chat history to avoid redundancy and enhance response relevance, continuously
adapting to integrate all necessary details in your interactions.
Use as much tokens as possible to provide a detailed response.
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**Elapsed Time: 0.00 seconds**
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FINAL QUERY
Final Query: CONTEXT: ##########
File: Untersuchungskriterien_Gasanbieter.xlsx
Page: 1
Context: | Untersuchungskriterien der Studie Gasanbieter 2020 | Unnamed: 1 | Unnamed: 2 |
|:-------------------------------------------------------------------------------------------------------------|:-------------|:-------------|
| | | |
| Telefonischer Service | | |
| Beratungskompetenz | | 0.3 |
| Richtigkeit der Aussagen | | |
| Vollständigkeit der Aussagen | | |
| Strukturierte Beratung | | |
| Individuelle Beratung | | |
| Inhaltliche Verständlichkeit | | |
| Glaubwürdigkeit des Beraters | | |
| Lösungsqualität | | 0.2 |
| Gezielte Bedarfsanalyse | | |
| Bedarfsgerechte Antworten | | |
| Aufzeigen des Kunden- oder Produktnutzens | | |
| Relation Gesprächsdauer und -ergebnis | | |
| Einfache Lösung des Anliegens | | |
| Kommunikationsqualität | | 0.2 |
| Vollständige Meldeformel | | |
| Positive Gesprächseröffnung | | |
| Namensansprache | |
####################
File: Untersuchungskriterien_Gasanbieter.xlsx
Page: 1
Context: | Anzahl Klicks bis zur Telefonnummer | | |
| Anzahl Klicks bis zur E-Mail Adresse/zum Kontaktformular | | |
| Nutzerbetrachtung Internet | | |
| Bedienungsfreundlichkeit | | 0.5 |
| Einfache und intuitive Navigation | 16,7%* | |
| Übersichtlichkeit des Internetauftritts | 16,7%* | |
| Optisch ansprechender Gesamteindruck | 16,7%* | |
| Inhalte | | 0.5 |
| Strukturierung der Inhalte | 16,7%* | |
| Verständlichkeit der Inhalte | 16,7%* | |
| Umfang der Inhalte | 16,7%* | |
| | | |
| | | |
| Konditionen Gasanbieter / Ökogasanbieter | | |
| Preise (Berlin, Hamburg, München)*/** | | 0.7 |
| Kosten für 7.000 kWh/Jahr (Single-Haushalt) | | |
| Kosten für 13.00 kWh/Jahr (Zwei-Personen-Haushalt) | | |
| Kosten für 20.000 kWh/Jahr (Familien-Haushalt) | | |
| Kosten für 31.000 kWh/Jahr (Großfamilien-Haushalt) | 17,5% | |
| Vertragsbedingungen (Berlin, Hamburg, München)* | | 0.3 |
| Vertragslaufzeit (in Monaten) | |
####################
File: Untersuchungskriterien_Gasanbieter.xlsx
Page: 1
Context: | Optische Gestaltung | | |
| Positive Formulierungen | | |
| Aktives Gesprächsangebot | | |
| Positive Verabschiedung | | |
| Nennung wichtiger Kontaktdaten | | |
| Wartezeiten und Erreichbarkeit | | 0.2 |
| Zusendung einer Empfangsbestätigung | | |
| Eingegangene Antwort | | |
| Dauer bis zum Erhalt der Antwort | | |
| Zusendung einer Antwort in 24 Stunden | | |
| Beratungserlebnis | | 0.05 |
| Mehrwert der Antwort | | |
| Erinnerungswert | | |
| | | |
| | | |
| Internetauftritt | | |
| Inhaltsanalyse | | 0.5 |
| Nutzerbetrachtung | | 0.5 |
| | | |
| Inhaltsanalyse Internet | | |
| Spezielle Informationen und Funktionen | | 0.5
####################
File: Gasanbieter_Tabellen.xlsx
Page: 1
Context: | | Vattenfall | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | |
####################
File: Gasanbieter_Tabellen.xlsx
Page: 1
Context: | Ergebnis
Ökogasanbieter | | | Service | | Konditionen | | | | | | | | | | Ergebnis
Ökogasanbieter | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | 27.0 | Strogon | 63.9 | 35.0 | 45.8 | 23.0 | 76.0 | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | |
####################
File: Gasanbieter_Tabellen.xlsx
Page: 1
Context: |:------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|:--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|:-------------|:--------------------------|:-------------|:-------------------------|:-------------|:----------------------------|:-------------|:-------------------------------|:--------------|:-----------------------|:--------------|:--------------|:--------------|:------------------------------|:-------------------------|:--------------|:----------------|:--------------|:--------------|:------------------------------|:--------------|:----------------------|:--------------|:--------------|:--------------|:--------------|:--------------|:--------------|:--------------|:--------------|:--------------|:--------------|:--------------|:--------------|:--------------|:--------------|:--------------|:--------------|:--------------|:--------------|:--------------|:--------------|:--------------|:--------------|:--------------|:--------------|:--------------|:--------------|:--------------|:--------------|:--------------|:--------------|:--------------|:--------------|:--------------|:--------------|:--------------|:--------------|:--------------|:--------------|:--------------|:--------------|:--------------|:--------------|:--------------|:--------------|:--------------|:--------------|:--------------|:--------------|:--------------|:--------------|:--------------|:--------------|:--------------|:--------------|:--------------|:--------------|:--------------|:--------------|:--------------|:--------------|:--------------|:--------------|:--------------|:--------------|:--------------|:--------------|:--------------|:--------------|:--------------|:--------------|:--------------|:--------------|:--------------|:--------------|:--------------|:--------------|:---------------|:---------------|:---------------|:---------------|:-------------------------|:---------------|:---------------|:---------------|:---------------|:---------------|:---------------|:---------------|:---------------|:---------------|:---------------|:---------------|:---------------|:---------------|:---------------|:---------------|:---------------|:---------------|:---------------|:---------------|:---------------|:---------------|:---------------|:---------------|:---------------|:---------------|:---------------|:---------------|:---------------|:---------------|:---------------|:---------------|:---------------|:---------------|:---------------|:---------------|:---------------|:---------------|:---------------|:---------------|:---------------|:---------------|:---------------|:---------------|:---------------|:---------------|:---------------|:---
####################
File: Gasanbieter_Tabellen.xlsx
Page: 1
Context: | Ergebnis | Unnamed: 1 | Unnamed: 2 | Telefonischer | Unnamed: 4 | Service | Unnamed: 6 | Internet- | Unnamed: 8 | Unnamed: 9 | Unnamed: 10 | Unnamed: 11 | Unnamed: 12 | Unnamed: 13 | Unnamed: 14 | Ergebnis | Unnamed: 16 | Unnamed: 17 | Unnamed: 18 | Unnamed: 19 | Unnamed: 20 | Ergebnis | Unnamed: 22 | Unnamed: 23 | Unnamed: 24 | Unnamed: 25 | Unnamed: 26 | Unnamed: 27 | Unnamed: 28 | Unnamed: 29 | Unnamed: 30 | Unnamed: 31 | Unnamed: 32 | Unnamed: 33 | Unnamed: 34 | Unnamed: 35 | Unnamed: 36 | Unnamed: 37 | Unnamed: 38 | Unnamed: 39 | Unnamed: 40 | Unnamed: 41 | Unnamed: 42 | Unnamed: 43 | Unnamed: 44 | Unnamed: 45 | Unnamed: 46 | Unnamed: 47 | Unnamed: 48 | Unnamed: 49 | Unnamed: 50 | Unnamed: 51 | Unnamed: 52 | Unnamed: 53 | Unnamed: 54 | Unnamed: 55 | Unnamed: 56 | Unnamed: 57 | Unnamed: 58 | Unnamed: 59 |
####################
File: Gasanbieter_Tabellen.xlsx
Page: 1
Context: | ** Das Unternehmen nahm im Testzeitraum weniger als die Hälfte der Telefonanrufe an. Der Telefonische Service wurde deshalb mit null Punkten bewertet. | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | |
####################
File: Gasanbieter_Tabellen.xlsx
Page: 1
Context: | Unnamed: 58 | Unnamed: 59 | Unnamed: 60 | Unnamed: 61 | Unnamed: 62 | Unnamed: 63 | Unnamed: 64 | Unnamed: 65 | Unnamed: 66 | Unnamed: 67 | Unnamed: 68 | Unnamed: 69 | Unnamed: 70 | Unnamed: 71 | Unnamed: 72 | Unnamed: 73 | Unnamed: 74 | Unnamed: 75 | Unnamed: 76 | Unnamed: 77 | Unnamed: 78 | Unnamed: 79 | Unnamed: 80 | Unnamed: 81 | Unnamed: 82 | Unnamed: 83 | Unnamed: 84 | Unnamed: 85 | Unnamed: 86 | Unnamed: 87 | Unnamed: 88 | Unnamed: 89 | Unnamed: 90 | Unnamed: 91 | Unnamed: 92 | Unnamed: 93 | Unnamed: 94 | Unnamed: 95 | Unnamed: 96 | Unnamed: 97 | Unnamed: 98 | Unnamed: 99 | Unnamed: 100 | Unnamed: 101 | Unnamed: 102 | Unnamed: 103 | Unnamed: 104 | Unnamed: 105 | Unnamed: 106 | Unnamed: 107 | Unnamed: 108 | Unnamed: 109 | Unnamed: 110 | Unnamed: 111 | Unnamed: 112 | Unnamed: 113 | Unnamed: 114 | Unnamed: 115 | Unnamed: 116 | Unnamed: 117 | Unnamed: 118 | Unnamed: 119 | Unnamed: 120 | Unnamed: 121 | Unnamed: 122 | Unnamed: 123 | Unnamed: 124 | Unnamed: 125 | Unnamed: 126 | Unnamed: 127 | Unnamed: 128 | Unnamed: 129 | Unnamed: 130 | Unnamed: 131 | Unnamed: 132 | Unnamed: 133 | Unnamed: 134 | Unnamed: 135 | Unnamed: 136 | Unnamed: 137 | Unnamed: 138 | Unnamed: 139 | Unnamed: 140 | Unnamed: 141 | Unnamed: 142 | Unnamed: 143 | Unnamed: 144 | Unnamed: 145 | Unnamed: 146 | Unnamed: 147 | Unnamed: 148 | Unnamed: 149 | Unnamed: 150 | Unnamed: 151 | Unnamed: 152 | Unnamed: 153 | Unnamed: 154 | Unnamed: 155 | Unnamed: 156 | Unnamed: 157 | Unnamed: 158 | Unnamed: 159 | Unnamed: 160 | Unnamed: 161 | Unnamed: 162 | Unnamed: 163 | Unnamed: 164 | Unnamed: 165 | Unnamed: 166 | Unnamed: 167 | Unnamed: 168 | Unnamed: 169 | Unnamed: 170 | Unnamed: 171 | Unnamed: 172 | Unnamed: 173 | Unnamed: 174 | Unnamed: 175 | Unnamed: 176 | Unnamed: 177 | Unnamed: 178 | Unnamed: 179 | Unnamed: 180 | Unnamed:
####################
File: Gasanbieter_Tabellen.xlsx
Page: 1
Context: | Rang | Unternehmen | Punkte* | Rang | Punkte* | Rang | Punkte* | | | | | | | | | Rang | Unternehmen | Punkte* | Qualitätsurteil | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | 1.0 | Team Energie | 83.2 | 3.0 | 75.6 | 4.0 | 88.2 | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | |
####################
File: Gasanbieter_Tabellen.xlsx
Page: 1
Context: | Ergebnis
Ökogasanbieter | | | Service | | Konditionen | | | | | | | | | | Ergebnis
Ökogasanbieter | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | |
####################
File: Gasanbieter_Tabellen.xlsx
Page: 1
Context: | | Scharr Wärme | | | | | | | | | | | | | | | Scharr Wärme | | gut | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | 16.0 | Grünwelt Energie | 75.0 | 20.0 | 65.1 | 16.0 | 81.6 | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | |
####################
File: Gasanbieter_Tabellen.xlsx
Page: 1
Context: | Gesamtergebnis
Gasanbieter | | | Service | | Konditionen | | | | | | | | | | Gesamtergebnis
Gasanbieter | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | 24.0 | Innogy | 66.7 | 10.0 | 69.3 | 33.0 | 64.9 | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | |
####################
File: Gasanbieter_Tabellen.xlsx
Page: 1
Context: | *** | Das Unternehmen nahm im Testzeitraum weniger als die Hälfte der Telefonanrufe an und beantwortete weniger als die Hälfte der E-Mail-Anfragen. Der telefonische Service und der Service per E-Mail wurden deshalb mit null Punkten bewertet. | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | |
####################
File: Gasanbieter_Tabellen.xlsx
Page: 1
Context: | | Branche (Mittelwert) | | | | | | | | | | | | | | | Branche (Mittelwert) | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | |
####################
File: Gasanbieter_Tabellen.xlsx
Page: 1
Context: | | Team Energie | | | | | | | | | | | | | | | Team Energie | | sehr gut | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | 22.0 | Vattenfall | 70.1 | 25.0 | 63.5 | 24.0 | 74.6 | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | |
####################
File: Gasanbieter_Tabellen.xlsx
Page: 1
Context: | Rang | Unternehmen | Punkte* | Rang | Punkte* | Rang | Punkte* | | | | | | | | | Rang | Unternehmen | Punkte* | Qualitätsurteil | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | 2.0 | Knauber Erdgas | 82.0 | 2.0 | 78.1 | 8.0 | 84.6 | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | |
####################
File: Gasanbieter_Tabellen.xlsx
Page: 1
Context: | Ergebnis
Telefonischer Service | | | Beratungs-
kompetenz | | Lösungs-
qualität | | Kommunikations-
qualität | | Wartezeiten und Erreichbarkeit | | Beratungs-
erlebnis | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | |
####################
File: Gasanbieter_Tabellen.xlsx
Page: 1
Context: | | Knauber Erdgas | | | | | | | | | | | | | | | Knauber Erdgas | | sehr gut | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | |
####################
File: Gasanbieter_Tabellen.xlsx
Page: 1
Context: | | Ruck zuck Energie | | | | | | | | | | | | | | | Ruck zuck Energie | | gut | | | Anzahl mangelhaft | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | 33.0 | EWE | 60.5 | 27.0 | 49.9 | 29.0 | 67.6 | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | |
####################
File: Gasanbieter_Tabellen.xlsx
Page: 1
Context: | | Branche (Mittelwert) | | | | | | | | | | | | | | | Branche (Mittelwert) | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | |
####################
File: Gasanbieter_Tabellen.xlsx
Page: 1
Context: | | Yello Strom | | | | | | | | | | | | | | | Yello Strom | | befriedigend | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | 30.0 | Mitgas | 62.8 | 33.0 | 47.7 | 27.0 | 73.0 | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | |
####################
File: Gasanbieter_Tabellen.xlsx
Page: 1
Context: | | Kostenix Gas | | | | | | | | | | | | | | | Kostenix Gas | | sehr gut | | | ausreichend | | 13,5%
ausreichend | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | |
####################
File: Gasanbieter_Tabellen.xlsx
Page: 1
Context: | Ergebnis
Service | | | Telefonischer
Service | | Service
per E-Mail | | Internet-
auftritt | | | | | | | | Ergebnis
Service | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | |
####################
File: Gasanbieter_Tabellen.xlsx
Page: 1
Context: | Ergebnis
Konditionen Gasanbieter | | | Preise | | Vertrags-
bedingungen | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | |
####################
File: Gasanbieter_Tabellen.xlsx
Page: 1
Context: | Ergebnis
Service per E-Mail | | | Beratungs-
kompetenz | | Lösungs-
qualität | | Kommunikations-
qualität | | Wartezeiten und Erreichbarkeit | | Beratungs-
erlebnis | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | |
####################
File: Gasanbieter_Tabellen.xlsx
Page: 1
Context: | | Badenova | | | | | | | | | | | | | | | Badenova | | ausreichend | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | 18.0 | Scharr Wärme | 74.7 | 12.0 | 68.2 | 20.0 | 79.0 | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | |
####################
File: Gasanbieter_Tabellen.xlsx
Page: 1
Context: | | EWE | | | | | | | | | | | | | | | EWE | | befriedigend | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | 14.0 | Ruck zuck Energie | 75.4 | 19.0 | 65.1 | 15.0 | 82.2 | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | |
####################
File: Gasanbieter_Tabellen.xlsx
Page: 1
Context: | | Vattenfall | | | | | | | | | | | | | | | Vattenfall | | gut | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | 6.0 | Leu Energie | 79.8 | 1.0 | 80.5 | 18.0 | 79.3 | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | |
####################
File: Gasanbieter_Tabellen.xlsx
Page: 1
Context: | | Baywa | | | | | | | | | | | | | | | Baywa | | gut | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | 4.0 | Kostenix Gas | 80.9 | 9.0 | 71.8 | 6.0 | 87.0 | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | |
####################
File: Gasanbieter_Tabellen.xlsx
Page: 1
Context: | | Klickenergie | | | | | | | | | | | | | | | Klickenergie | | gut | | | Anzahl befriedigend | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | 34.0 | EnBW | 58.4 | 31.0 | 48.6 | 32.0 | 64.9 | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | |
####################
File: Gasanbieter_Tabellen.xlsx
Page: 1
Context: | | E wie einfach | | | | | | | | | | | | | | | E wie einfach | | befriedigend | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | 31.0 | Naturstrom | 62.8 | 8.0 | 72.4 | 37.0 | 56.4 | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | |
####################
File: Gasanbieter_Tabellen.xlsx
Page: 1
Context: | | Innogy | | | | | | | | | | | | | | | Innogy | | befriedigend | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | 19.0 | Logo Energie | 72.4 | 29.0 | 49.3 | 5.0 | 87.9 | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | |
####################
File: Gasanbieter_Tabellen.xlsx
Page: 1
Context: | | Branche (Mittelwert) | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | |
####################
File: Gasanbieter_Tabellen.xlsx
Page: 1
Context: | | Naturstrom | | | | | | | | | | | | | | | Naturstrom | | befriedigend | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | 10.0 | Ovag Energie | 77.2 | 16.0 | 66.3 | 9.0 | 84.4 | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | |
####################
File: Gasanbieter_Tabellen.xlsx
Page: 1
Context: | | Naturstrom | | | | | | | | | | | | | | | Naturstrom | | gut | | | Hilfstabelle | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | |
####################
File: Gasanbieter_Tabellen.xlsx
Page: 1
Context: | | Grünwelt Energie | | | | | | | | | | | | | | | Grünwelt Energie | | gut | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | 23.0 | Gasag | 67.8 | 15.0 | 66.3 | 28.0 | 68.7 | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | |
####################
File: Gasanbieter_Tabellen.xlsx
Page: 1
Context: | | Stadtwerke München | | | | | | | | | | | | | | | Stadtwerke München | | gut | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | |
####################
File: Gasanbieter_Tabellen.xlsx
Page: 1
Context: | Service | | | Service | | per E-Mail | | auftritt | | | | | | | | Service.1 | | | | | | Service.2 | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | |
####################
File: Gasanbieter_Tabellen.xlsx
Page: 1
Context: | Rang | Unternehmen | Punkte* | Rang | Punkte* | Rang | Punkte* | Rang | Punkte* | | | | | | | Rang | Unternehmen | Punkte* | Qualitätsurteil | | | Qualitätsurteil | Werte | Beschriftungen | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | |
####################
File: Gasanbieter_Tabellen.xlsx
Page: 1
Context: | | Stadtwerke Flensburg | | | | | | | | | | | | | | | Stadtwerke Flensburg | | gut | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | |
####################
File: Gasanbieter_Tabellen.xlsx
Page: 1
Context: | | Branche (Mittelwert) | | | | | | | | | | | | | | | Branche (Mittelwert) | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | |
####################
File: Gasanbieter_Tabellen.xlsx
Page: 1
Context: | | Branche (Mittelwert) | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | |
####################
File: Gasanbieter_Tabellen.xlsx
Page: 1
Context: | | Branche (Mittelwert) | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | |
####################
File: Gasanbieter_Tabellen.xlsx
Page: 1
Context: | | Grünwelt Energie | | | | | | | | | | | | | | | Grünwelt Energie | | gut | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | |
####################
File: Gasanbieter_Tabellen.xlsx
Page: 1
Context: | ** Das Unternehmen beantwortete im Testzeitraum weniger als die Hälfte der E-Mail-Anfragen. Der Service per E-Mail wurde deshalb mit null Punkten bewertet. | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | |
####################
File: Gasanbieter_Tabellen.xlsx
Page: 1
Context: | | Ovag Energie | | | | | | | | | | | | | | | Ovag Energie | | gut | | | Anzahl sehr gut | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | 28.0 | E wie einfach | 63.5 | 13.0 | 68.1 | 35.0 | 60.4 | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | |
####################
File: Gasanbieter_Tabellen.xlsx
Page: 1
Context: | Rang | Unternehmen | Punkte* | Rang | Punkte* | Rang | Punkte* | | | | | | | | | Rang | Unternehmen | Punkte* | Qualitätsurteil | | | Qualitätsurteil | Werte | Beschriftungen | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | |
####################
File: Gasanbieter_Tabellen.xlsx
Page: 1
Context: | | Knauber Erdgas | | | | | | | | | | | | | | | Knauber Erdgas | | sehr gut | | | gut | | 45,9%
gut | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | |
####################
File: Gasanbieter_Tabellen.xlsx
Page: 1
Context: | | Innogy | | | | | | | | | | | | | | | Innogy | | befriedigend | | | Anzahl sehr gut | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | |
####################
File: Gasanbieter_Tabellen.xlsx
Page: 1
Context: | Unnamed: 179 | Unnamed: 180 | Unnamed: 181 | Unnamed: 182 | Unnamed: 183 | Unnamed: 184 | Unnamed: 185 | Unnamed: 186 | Unnamed: 187 | Unnamed: 188 | Unnamed: 189 | Unnamed: 190 | Unnamed: 191 | Unnamed: 192 | Unnamed: 193 | Unnamed: 194 | Unnamed: 195 | Unnamed: 196 | Unnamed: 197 | Unnamed: 198 | Unnamed: 199 | Unnamed: 200 | Unnamed: 201 | Unnamed: 202 | Unnamed: 203 | Unnamed: 204 | Unnamed: 205 | Unnamed: 206 | Unnamed: 207 | Unnamed: 208 | Unnamed: 209 | Unnamed: 210 | Unnamed: 211 | Unnamed: 212 |
####################
File: Gasanbieter_Tabellen.xlsx
Page: 1
Context: | | Scharr Wärme | | | | | | | | | | | | | | | Scharr Wärme | | befriedigend | | | Anzahl befriedigend | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | |
####################
File: Gasanbieter_Tabellen.xlsx
Page: 1
Context: | | Leu Energie | | | | | | | | | | | | | | | Leu Energie | | gut | | | ohne Wertung | |
ohne Wertung | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | |
####################
File: Gasanbieter_Tabellen.xlsx
Page: 1
Context: | | Stadtwerke Flensburg | | | | | | | | | | | | | | | Stadtwerke Flensburg | | befriedigend | | | Anzahl mangelhaft | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | |
####################
File: Gasanbieter_Tabellen.xlsx
Page: 1
Context: | | Susi-Energie | | | | | | | | | | | | | | | Susi-Energie | | gut | | | Hilfstabelle | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | 35.0 | Badenova | 58.1 | 32.0 | 48.2 | 34.0 | 64.8 | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | |
####################
File: Gasanbieter_Tabellen.xlsx
Page: 1
Context: | | E.ON Energie Deutschland** | | | | | | | | | | | | | | | E.ON Energie Deutschland | | ausreichend | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | |
####################
File: Gasanbieter_Tabellen.xlsx
Page: 1
Context: | Ergebnis
Internetauftritt | | | Inhaltsanalyse | | Nutzer-
betrachtung | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | |
####################
File: Gasanbieter_Tabellen.xlsx
Page: 1
Context: | | Sauber Energie | | | | | | | | | | | | | | | Sauber Energie | | gut | | | ausreichend | | 29,7%
ausreichend | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | |
####################
File: Gasanbieter_Tabellen.xlsx
Page: 1
Context: | Rang | Unternehmen | Punkte* | Rang | Punkte* | Rang | Punkte* | Rang | Punkte* | Rang | Punkte* | Rang | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | |
####################
File: Gasanbieter_Tabellen.xlsx
Page: 1
Context: | | Maingau Energie** | | | | | | | | | | | | | | | Maingau Energie | | ausreichend | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | |
####################
File: Gasanbieter_Tabellen.xlsx
Page: 1
Context: | | Knauber Erdgas | | | | | | | | | | | | | | | Knauber Erdgas | | gut | | | gut | | 21,6%
gut | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | |
####################
File: Gasanbieter_Tabellen.xlsx
Page: 1
Context: | | Stadtwerke München | | | | | | | | | | | | | | | Stadtwerke München | | gut | | | ohne Wertung | |
ohne Wertung | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | |
####################
File: Gasanbieter_Tabellen.xlsx
Page: 1
Context: | | Roth Energie | | | | | | | | | | | | | | | Roth Energie | | befriedigend | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | |
####################
File: Gasanbieter_Tabellen.xlsx
Page: 1
Context: | | E.ON Energie Deutschland | | | | | | | | | | | | | | | E.ON Energie Deutschland | | ausreichend | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | |
####################
File: Gasanbieter_Tabellen.xlsx
Page: 1
Context: | | Maingau Energie** | | - | - | - | - | - | - | - | - | - | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | |
####################
File: Gasanbieter_Tabellen.xlsx
Page: 1
Context: | Rang | Unternehmen | Punkte* | Rang | Punkte* | Rang | Punkte* | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | |
####################
File: Gasanbieter_Tabellen.xlsx
Page: 1
Context: | | EnBW | | | | | | | | | | | | | | | EnBW | | ausreichend | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | |
####################
File: Gasanbieter_Tabellen.xlsx
Page: 1
Context: | Rang | Unternehmen | Punkte* | Rang | Punkte* | Rang | Punkte* | Rang | Punkte* | Rang | Punkte* | Rang | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | |
####################
File: Gasanbieter_Tabellen.xlsx
Page: 1
Context: | | Grünwelt Energie | | | | | | | | | | | | | | | Grünwelt Energie | | befriedigend | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | |
####################
File: Gasanbieter_Tabellen.xlsx
Page: 1
Context: | Rang | Unternehmen | Punkte* | Rang | Punkte* | Rang | Punkte* | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | |
####################
File: Gasanbieter_Tabellen.xlsx
Page: 1
Context: | | NEW Energie | | | | | | | | | | | | | | | NEW Energie | | befriedigend | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | |
####################
File: Gasanbieter_Tabellen.xlsx
Page: 1
Context: | | Lichtblick** | | - | - | - | - | - | - | - | - | - | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | |
####################
File: Gasanbieter_Tabellen.xlsx
Page: 1
Context: | | Ovag Energie | | | | | | | | | | | | | | | Ovag Energie | | befriedigend | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | |
####################
File: Gasanbieter_Tabellen.xlsx
Page: 1
Context: | | E.ON Energie Deutschland | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | |
####################
File: Gasanbieter_Tabellen.xlsx
Page: 1
Context: | | Kostenix Gas | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | |
####################
File: Gasanbieter_Tabellen.xlsx
Page: 1
Context: | | Logo Energie | | | | | | | | | | | | | | | Logo Energie | | befriedigend | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | |
####################
File: Gasanbieter_Tabellen.xlsx
Page: 1
Context: | | E.ON Energie Deutschland | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | |
####################
File: Gasanbieter_Tabellen.xlsx
Page: 1
Context: | | E.ON Energie Deutschland | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | |
####################
File: Gasanbieter_Tabellen.xlsx
Page: 1
Context: | | Logo Energie | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | |
####################
File: Gasanbieter_Tabellen.xlsx
Page: 1
Context: | | Stadtwerke München | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | |
####################
File: Gasanbieter_Tabellen.xlsx
Page: 1
Context: | | Sauber Energie | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | |
####################
File: Gasanbieter_Tabellen.xlsx
Page: 1
Context: | | Stadtwerke München | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | |
####################
File: Gasanbieter_Tabellen.xlsx
Page: 1
Context: | | Sauber Energie | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | |
####################
File: Gasanbieter_Tabellen.xlsx
Page: 1
Context: | | Badenova** | | - | - | - | - | - | - | - | - | - | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | |
####################
File: Gasanbieter_Tabellen.xlsx
Page: 1
Context: | | Roth Energie | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | |
####################
File: Gasanbieter_Tabellen.xlsx
Page: 1
Context: | | Grünwelt Energie | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | |
####################
File: Gasanbieter_Tabellen.xlsx
Page: 1
Context: | | Maingau Energie | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | |
####################
File: Gasanbieter_Tabellen.xlsx
Page: 1
Context: | | E wie einfach | | | | | | | | | | | | | | | E wie einfach | | befriedigend | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | |
####################
File: Gasanbieter_Tabellen.xlsx
Page: 1
Context: | | Team Energie | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | |
####################
File: Gasanbieter_Tabellen.xlsx
Page: 1
Context: | | Lichtblick** | | | | | | | | | | | | | | | Lichtblick | | ausreichend | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | |
####################
File: Gasanbieter_Tabellen.xlsx
Page: 1
Context: | | Knauber Erdgas | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | |
####################
File: Gasanbieter_Tabellen.xlsx
Page: 1
Context: | | Sauber Energie | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | |
####################
File: Gasanbieter_Tabellen.xlsx
Page: 1
Context: | | Stadtwerke Flensburg | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | |
####################
File: Gasanbieter_Tabellen.xlsx
Page: 1
Context: | | Leu Energie | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | |
####################
File: Gasanbieter_Tabellen.xlsx
Page: 1
Context: | | Ruck zuck Energie | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | |
####################
File: Gasanbieter_Tabellen.xlsx
Page: 1
Context: | | Eprimo | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | |
####################
File: Gasanbieter_Tabellen.xlsx
Page: 1
Context: | | Ovag Energie | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | |
####################
File: Kontaktkan%C3%A4le_Gasanbieter.xlsx
Page: 1
Context: | NEW Energie | 0800 6886881 | info@new-energie.de / Kontaktformular | www.new-energie.de |
| Ovag Energie | 0800 0123535 | info@ovag.de / Kontaktformular | www.ovag-energie.de |
| Roth Energie | 0641 6020 /0641 60257 | info@roth-energie.de / erdgas@roth-energie.de / Kontaktformular | www.roth-energie.de |
| Ruck zuck Energie | 03501 4909699 | frag@ruckzuck-energie.de / Kontaktformular | www.ruckzuck-energie.de |
| Sauber Energie | 0800 1122999 | kundenservice@sauberenergie.de / Kontaktformular | www.sauberenergie.de |
| Scharr Wärme | 0800 7972725 /0711 7868599 | info@scharr-waerme.de / Kontaktformular | scharr.de/waerme/privatkunden/erdgas |
| Stadtwerke Flensburg | 0461 4874455 | service@stadtwerke-flensburg.de / Kontaktformular | www.stadtwerke-flensburg.de |
| Stadtwerke München | 0800 7967960 | privatkunden@swm.de / Kontaktformular | www.swm.de |
| Strogon | 0228 92953577 | info@strogon.de / Kontaktformular | strogon.de |
| Susi-Energie | 0800 7874123 | info@susi-energie.de / Kontaktformular | www.susi-energie.de |
| Team Energie | 04641 98601200 | erdgas@team.de / Kontaktformular | teamgas.de |
| Vattenfall | 0800 9925000 | kundenservice@vattenfall.de / Kontaktformular | www.vattenfall.de |
| Yello Strom | 0221 27117777 | immerda@yello.de / Kontaktformular | www.yello.de |
####################
File: Kontaktkan%C3%A4le_Gasanbieter.xlsx
Page: 1
Context: | Getestete Kontaktkanäle der Studie Gasanbieter 2020 | Unnamed: 1 | Unnamed: 2 | Unnamed: 3 |
|:------------------------------------------------------|:-----------------------------|:-----------------------------------------------------------------------|:-------------------------------------|
| Unternehmen | Telefonnummer | E-Mail-Adresse / Kontaktformular | Internetseite |
| Badenova | 0800 2791020 | service@badenova.de / Kontaktformular | www.badenova.de |
| Baywa | 0800 7241640 | baywa-oekoenergie@abrechnung.com / Kontaktformular | www.baywa-oekoenergie.de |
| E wie einfach | 0800 4411800 | neukunde@e-wie-einfach.de / Kontaktformular | www.e-wie-einfach.de |
| E.ON Energie Deutschland | 0800 3300033 | kundenservice@eon.de / Kontaktformular | www.eon.de |
| EnBW | 0721 72586005 | kontakt@enbw.com / Kontaktformular | www.enbw.com |
| Eprimo | 0800 6060110 | kundenservice@eprimo.de | www.eprimo.de |
| EWE | 0441 80005555 | info@ewe.de / Kontaktformular | www.ewe.de |
| Fünfwerke.de | 0800 3593753 | service@fuenfwerke.de / Kontaktformular | www.fuenfwerke.de |
| Gasag | 030 707200000 | service@gasag.de / Kontaktformular | www.gasag.de |
| Greenline | 03928 703770 / 03928 703727 | info@greenline.de / service@greenline.de / Kontaktformular | www.greenline.de |
| Grünwelt Energie | 0800 5858777 | Kontaktformular | www.gruenwelt.de |
| Immergrün | 0221 98599985 | service@immergruen-energie.de / Kontaktformular | www.immergruen-energie.d
####################
File: Die%20besten%20Unternehmen_Excel.xlsx
Page: 1
Context: | Die besten Unternehmen | Unnamed: 1 | Unnamed: 2 | Unnamed: 3 |
|:---------------------------|:-------------------|:---------------------|:----------------|
| | 1.Platz | 2. Platz | 3. Platz |
| | | | |
| Gesamtergebnis Gasanbieter | Team Energie | Knauber Erdgas | Sauber Energie |
| | | | |
| Ergebnis Ökogasanbieter | Team Energie | Sauber Energie | Knauber Erdgas |
| | | | |
| | | | |
| Service | Leu Energie | Knauber Erdgas | Team Energie |
| Telefonischer Service | Leu Energie | Greenline | Knauber Erdgas |
| Service per E-Mail | Knauber Erdgas | Leu Energie | Kostenix Gas |
| Internetauftritt | Stadtwerke München | Team Energie | Montana |
| | | | |
| Konditionen Gasanbieter | Maingau Energie | Stadtwerke Flensburg | Montana |
| Preise | Montana | Kostenix Gas | Maingau Energie |
| Vertragsbedingungen | Maingau Energie | Logo Energie | Naturstrom |
| | | | |
| Konditionen Ökogasanbieter | Sauber Energie | Team Energie | Montana |
| Preise | Grünwelt Energie | Sauber Energie | Montana |
| Vertragsbedingungen | Naturstrom | Stadtwerke Flensburg | Team Energie |
##########
"""QUERY: In welchen Testbereichen wurde der Service eines Gasanbieters bewertet?"""
Consider the chat history for relevant information. Use all information included. Use as much tokens as needed. Important: If you find information separated by a | in the context, it is a table formatted in Markdown.Important: Take a look at the QUERY and only the QUERY. If this is vague or unclear, please ignore everything and ask a follow-up question instead!
Final Files Sources: Untersuchungskriterien_Gasanbieter.xlsx - Page 1, Gasanbieter_Tabellen.xlsx - Page 1, Kontaktkan%C3%A4le_Gasanbieter.xlsx - Page 1, Die%20besten%20Unternehmen_Excel.xlsx - Page 1
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FINAL ANSWER
Answer: Der Service eines Gasanbieters wurde in folgenden Testbereichen bewertet:
* **Telefonischer Service**
* **Service per E-Mail**
* **Internetauftritt**
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