INITIALIZATION
Knowledgebase: ki-dev
Base Query: In welchen Testbereichen wurde der Service eines Gasanbieters bewertet?
Model: gpt-4o
Use Curl?: None
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**Elapsed Time: 0.00 seconds**
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ROUTING
Query type: list
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**Elapsed Time: 1.61 seconds**
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RAG PARAMETERS
Max Context To Include: 100
Lowest Score to Consider: 0.1
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**Elapsed Time: 0.14 seconds**
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VECTOR SEARCH ALGORITHM TO USE
Use MMR search?: True
Use Similarity search?: False
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**Elapsed Time: 0.10 seconds**
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VECTOR SEARCH DONE
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**Elapsed Time: 4.30 seconds**
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FILENAMES AND KEYWORDS
Keywords Found: ['testbereichen']
All file names: ['Untersuchungskriterien_Gasanbieter.xlsx', 'Gasanbieter_Tabellen.xlsx', 'Gasanbieter_Tabellen.xlsx', 'Kontaktkan%C3%A4le_Gasanbieter.xlsx', 'Untersuchungskriterien_Gasanbieter.xlsx', 'Die%20besten%20Unternehmen_Excel.xlsx', 'Gasanbieter_Tabellen.xlsx', 'Kontaktkan%C3%A4le_Gasanbieter.xlsx', 'Untersuchungskriterien_Gasanbieter.xlsx', 'Gasanbieter_Tabellen.xlsx', 'Gasanbieter_Tabellen.xlsx', 'Gasanbieter_Tabellen.xlsx', 'Gasanbieter_Tabellen.xlsx', 'Gasanbieter_Tabellen.xlsx', 'Gasanbieter_Tabellen.xlsx', 'Gasanbieter_Tabellen.xlsx', 'Gasanbieter_Tabellen.xlsx', 'Gasanbieter_Tabellen.xlsx', 'Gasanbieter_Tabellen.xlsx', 'Gasanbieter_Tabellen.xlsx', 'Gasanbieter_Tabellen.xlsx', 'Gasanbieter_Tabellen.xlsx', 'Gasanbieter_Tabellen.xlsx', 'Gasanbieter_Tabellen.xlsx', 'Gasanbieter_Tabellen.xlsx', 'Gasanbieter_Tabellen.xlsx', 'Gasanbieter_Tabellen.xlsx', 'Gasanbieter_Tabellen.xlsx', 'Gasanbieter_Tabellen.xlsx', 'Gasanbieter_Tabellen.xlsx', 'Gasanbieter_Tabellen.xlsx', 'Gasanbieter_Tabellen.xlsx', 'Gasanbieter_Tabellen.xlsx', 'Gasanbieter_Tabellen.xlsx', 'Gasanbieter_Tabellen.xlsx', 'Gasanbieter_Tabellen.xlsx', 'Gasanbieter_Tabellen.xlsx', 'Gasanbieter_Tabellen.xlsx', 'Gasanbieter_Tabellen.xlsx', 'Gasanbieter_Tabellen.xlsx', 'Gasanbieter_Tabellen.xlsx', 'Gasanbieter_Tabellen.xlsx', 'Gasanbieter_Tabellen.xlsx', 'Gasanbieter_Tabellen.xlsx', 'Gasanbieter_Tabellen.xlsx', 'Gasanbieter_Tabellen.xlsx', 'Gasanbieter_Tabellen.xlsx', 'Gasanbieter_Tabellen.xlsx', 'Gasanbieter_Tabellen.xlsx', 'Gasanbieter_Tabellen.xlsx', 'Gasanbieter_Tabellen.xlsx', 'Gasanbieter_Tabellen.xlsx', 'Gasanbieter_Tabellen.xlsx', 'Gasanbieter_Tabellen.xlsx', 'Gasanbieter_Tabellen.xlsx', 'Gasanbieter_Tabellen.xlsx', 'Gasanbieter_Tabellen.xlsx', 'Gasanbieter_Tabellen.xlsx', 'Gasanbieter_Tabellen.xlsx', 'Gasanbieter_Tabellen.xlsx', 'Gasanbieter_Tabellen.xlsx', 'Gasanbieter_Tabellen.xlsx', 'Gasanbieter_Tabellen.xlsx', 'Gasanbieter_Tabellen.xlsx', 'Gasanbieter_Tabellen.xlsx', 'Gasanbieter_Tabellen.xlsx', 'Gasanbieter_Tabellen.xlsx', 'Gasanbieter_Tabellen.xlsx', 'Gasanbieter_Tabellen.xlsx', 'Gasanbieter_Tabellen.xlsx', 'Gasanbieter_Tabellen.xlsx', 'Gasanbieter_Tabellen.xlsx', 'Gasanbieter_Tabellen.xlsx', 'Gasanbieter_Tabellen.xlsx', 'Gasanbieter_Tabellen.xlsx', 'Gasanbieter_Tabellen.xlsx', 'Gasanbieter_Tabellen.xlsx', 'Gasanbieter_Tabellen.xlsx', 'Gasanbieter_Tabellen.xlsx', 'Gasanbieter_Tabellen.xlsx', 'Gasanbieter_Tabellen.xlsx', 'Gasanbieter_Tabellen.xlsx', 'Gasanbieter_Tabellen.xlsx', 'Gasanbieter_Tabellen.xlsx', 'Gasanbieter_Tabellen.xlsx', 'Gasanbieter_Tabellen.xlsx', 'Gasanbieter_Tabellen.xlsx', 'Gasanbieter_Tabellen.xlsx', 'Gasanbieter_Tabellen.xlsx', 'Gasanbieter_Tabellen.xlsx', 'Gasanbieter_Tabellen.xlsx', 'Gasanbieter_Tabellen.xlsx', 'Gasanbieter_Tabellen.xlsx', 'Gasanbieter_Tabellen.xlsx', 'Gasanbieter_Tabellen.xlsx', 'Gasanbieter_Tabellen.xlsx', 'Gasanbieter_Tabellen.xlsx', 'Gasanbieter_Tabellen.xlsx', 'Gasanbieter_Tabellen.xlsx', 'Gasanbieter_Tabellen.xlsx']
File names to FILTER: []
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**Elapsed Time: 2.88 seconds**
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PRIMER
Primer:
You are Simon, a highly intelligent personal assistant in a system called KIOS. You are a chatbot that
can read knowledgebases through the "CONTEXT" that is included in the user's chat message.
Your role is to act as an expert at summarization and analysis.
In your responses to enterprise users, prioritize clarity, trustworthiness, and appropriate formality.
Be honest by admitting when a topic falls outside your scope of knowledge, and suggest
alternative avenues for obtaining information when necessary.
Make effective use of chat history to avoid redundancy and enhance response relevance, continuously
adapting to integrate all necessary details in your interactions.
Use as much tokens as possible to provide a detailed response.
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**Elapsed Time: 0.00 seconds**
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FINAL QUERY
Final Query: CONTEXT: ##########
File: Untersuchungskriterien_Gasanbieter.xlsx
Page: 1
Context: | Untersuchungskriterien der Studie Gasanbieter 2020 | Unnamed: 1 | Unnamed: 2 |
|:-------------------------------------------------------------------------------------------------------------|:-------------|:-------------|
| | | |
| Telefonischer Service | | |
| Beratungskompetenz | | 0.3 |
| Richtigkeit der Aussagen | | |
| Vollständigkeit der Aussagen | | |
| Strukturierte Beratung | | |
| Individuelle Beratung | | |
| Inhaltliche Verständlichkeit | | |
| Glaubwürdigkeit des Beraters | | |
| Lösungsqualität | | 0.2 |
| Gezielte Bedarfsanalyse | | |
| Bedarfsgerechte Antworten | | |
| Aufzeigen des Kunden- oder Produktnutzens | | |
| Relation Gesprächsdauer und -ergebnis | | |
| Einfache Lösung des Anliegens | | |
| Kommunikationsqualität | | 0.2 |
| Vollständige Meldeformel | | |
| Positive Gesprächseröffnung | | |
| Namensansprache | | |
| Aktive Gesprächsführung | | |
| Interaktionsqualität | | |
| Freundlichkeit | | |
| Motivation | | |
| Akustische Verständlichkeit | | |
| Positive Formulierungen | | |
| Positive Verabschiedung | | |
| Wartezeiten und Erreichbarkeit | | 0.2 |
| Zustande gekommene Gespräche im Erstkontakt | | |
| Durchschnittliche Wartezeit | | |
| Gesprächsannahme innerhalb von 20 Sekunden | | |
| Wöchentliche Erreichbarkeit | | |
| Beratungserlebnis | | 0.1 |
| Authentischer Berater | | |
| Gesprächsatmosphäre/Wohlfühlfaktor | | |
| Mehrwert der Beratung | | |
| Erinnerungswert | | |
| | | |
| Service per E-Mail | | |
| Beratungskompetenz | | 0.35 |
| Richtigkeit der Aussagen | | |
| Vollständigkeit der Aussagen | | |
| Strukturierte Darstellung | | |
| Individuelle Antworten | | |
| Inhaltliche Verständlichkeit | | |
| Souveränität | | |
| Orthografisch und grammatikalisch fehlerfreie Antwort | | |
| Lösungsqualität | | 0.2 |
| Bedarfsgerechte Antworten | | |
| Aufzeigen des Kunden- und Produktnutzens | | |
| Konsistente Darstellung | | |
| Relation Antwortumfang und -ergebnis | | |
| Einfache Lösung des Anliegens | | |
| Kommunikationsqualität | | 0.2 |
| Eindeutige Absenderkennung | | |
| Betreffzeile entspricht Ursprungsanfrage | | |
| Anfragetext in Antwort enthalten | | |
| Positiver Einstieg | | |
| Anrede mit Namen | | |
| Dank für die Kontaktaufnahme | | |
| Freundlichkeit der Antwort | | |
| Optische Gestaltung | | |
####################
File: Untersuchungskriterien_Gasanbieter.xlsx
Page: 1
Context: | Anzahl Klicks bis zur Telefonnummer | | |
| Anzahl Klicks bis zur E-Mail Adresse/zum Kontaktformular | | |
| Nutzerbetrachtung Internet | | |
| Bedienungsfreundlichkeit | | 0.5 |
| Einfache und intuitive Navigation | 16,7%* | |
| Übersichtlichkeit des Internetauftritts | 16,7%* | |
| Optisch ansprechender Gesamteindruck | 16,7%* | |
| Inhalte | | 0.5 |
| Strukturierung der Inhalte | 16,7%* | |
| Verständlichkeit der Inhalte | 16,7%* | |
| Umfang der Inhalte | 16,7%* | |
| | | |
| | | |
| Konditionen Gasanbieter / Ökogasanbieter | | |
| Preise (Berlin, Hamburg, München)*/** | | 0.7 |
| Kosten für 7.000 kWh/Jahr (Single-Haushalt) | | |
| Kosten für 13.00 kWh/Jahr (Zwei-Personen-Haushalt) | | |
| Kosten für 20.000 kWh/Jahr (Familien-Haushalt) | | |
| Kosten für 31.000 kWh/Jahr (Großfamilien-Haushalt) | 17,5% | |
| Vertragsbedingungen (Berlin, Hamburg, München)* | | 0.3 |
| Vertragslaufzeit (in Monaten) | | |
| Kündigungsfrist (in Monaten) | | |
| Automatische Vertragsverlängerung nach Ende der Erstlaufzeit (in Monaten) | | |
| Laufzeit der Preisgarantie | | |
| Ausgestaltung der Preisgarantie*** | | |
| Bonuszahlung (in Euro) | | |
####################
File: Untersuchungskriterien_Gasanbieter.xlsx
Page: 1
Context: | Optische Gestaltung | | |
| Positive Formulierungen | | |
| Aktives Gesprächsangebot | | |
| Positive Verabschiedung | | |
| Nennung wichtiger Kontaktdaten | | |
| Wartezeiten und Erreichbarkeit | | 0.2 |
| Zusendung einer Empfangsbestätigung | | |
| Eingegangene Antwort | | |
| Dauer bis zum Erhalt der Antwort | | |
| Zusendung einer Antwort in 24 Stunden | | |
| Beratungserlebnis | | 0.05 |
| Mehrwert der Antwort | | |
| Erinnerungswert | | |
| | | |
| | | |
| Internetauftritt | | |
| Inhaltsanalyse | | 0.5 |
| Nutzerbetrachtung | | 0.5 |
| | | |
| Inhaltsanalyse Internet | | |
| Spezielle Informationen und Funktionen | | 0.5 |
| Tarifrechner (Ermittlung der Kosten des individuellen Verbrauchs) | | |
| Tarifvergleiche mit anderen Unternehmen | | |
| Informationen zum Anbieterwechsel | | |
| Vertrag online abschließbar* | | |
| Erläuterung der Rechnung (Musterbeispiel) | | |
| Kundendaten online änderbar* | | |
| Zählerstand online melden* | | |
| Anpassung der Abschlagszahlung online möglich (mindestens erhöhen)* | | |
| Rechnungen online einsehen* | | |
| Verbrauchshistorie auf einen Blick online einsehen* | | |
| Umfassende Energiespartipps (Hinweise zu Beleuchtung, Kühlen, Waschen, Heizen, Angabe Sparpotenzial in Euro) | | |
| Informationen zum Energieausweis | | |
| Anzahl Klicks bis zum Tarifrechner | | |
| Anzahl Klicks bis zu den Energiespartipps | | |
| Anzahl Klicks bis zur Erläuterung der Rechnung | | |
| Allgemeine Informationen | | 0.3 |
| AGB/Rechtliches | | |
| FAQ/Hilfebereich | | |
| Glossar | | |
| Suchfunktion | | |
| Sitemap/Seitenbeschreibung | | |
| Newsletter | | |
| Mobiloptimierte Website | | |
| Anzahl Klicks bis zu den AGB/zum Rechtlichen | | |
| Anzahl Klicks bis zu den FAQ/zum Hilfebereich | | |
| Kontaktinformationen | | 0.2 |
| Telefonnummer (außerhalb des Impressums/der AGB) | | |
| Hinweis auf telefonische Erreichbarkeit | | |
| Call-Back-Service | | |
| E-Mail-Adresse (außerhalb des Impressums/der AGB) | | |
| Allgemeines Kontaktformular | | |
| Postanschrift (außerhalb des Impressums/der AGB) | | |
| Explizite Kritik-Möglichkeit | | |
| Social-Media-Auftritt (Facebook, Twitter, Forum etc.) | | |
| Direct-Messaging (Chat, Skype, WhatsApp) | | |
| Anzahl Klicks bis zur Telefonnummer | | |
####################
File: Gasanbieter_Tabellen.xlsx
Page: 1
Context: | | Vattenfall | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | |
| | Stadtwerke Flensburg | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | |
####################
File: Gasanbieter_Tabellen.xlsx
Page: 1
Context: | Ergebnis
Ökogasanbieter | | | Service | | Konditionen | | | | | | | | | | Ergebnis
Ökogasanbieter | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | 27.0 | Strogon | 63.9 | 35.0 | 45.8 | 23.0 | 76.0 | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | 17.0 | NEW Energie | 74.8 | 24.0 | 63.5 | 14.0 | 82.4 |
| | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | 8.0 | Susi-Energie | 78.0 | 11.0 | 68.4 | 10.0 | 84.3 | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | 10.0 | Ovag Energie | 77.2 | 16.0 | 66.3 | 9.0 | 84.4 |
####################
File: Gasanbieter_Tabellen.xlsx
Page: 1
Context: |:------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|:--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|:-------------|:--------------------------|:-------------|:-------------------------|:-------------|:----------------------------|:-------------|:-------------------------------|:--------------|:-----------------------|:--------------|:--------------|:--------------|:------------------------------|:-------------------------|:--------------|:----------------|:--------------|:--------------|:------------------------------|:--------------|:----------------------|:--------------|:--------------|:--------------|:--------------|:--------------|:--------------|:--------------|:--------------|:--------------|:--------------|:--------------|:--------------|:--------------|:--------------|:--------------|:--------------|:--------------|:--------------|:--------------|:--------------|:--------------|:--------------|:--------------|:--------------|:--------------|:--------------|:--------------|:--------------|:--------------|:--------------|:--------------|:--------------|:--------------|:--------------|:--------------|:--------------|:--------------|:--------------|:--------------|:--------------|:--------------|:--------------|:--------------|:--------------|:--------------|:--------------|:--------------|:--------------|:--------------|:--------------|:--------------|:--------------|:--------------|:--------------|:--------------|:--------------|:--------------|:--------------|:--------------|:--------------|:--------------|:--------------|:--------------|:--------------|:--------------|:--------------|:--------------|:--------------|:--------------|:--------------|:--------------|:--------------|:--------------|:--------------|:--------------|:--------------|:---------------|:---------------|:---------------|:---------------|:-------------------------|:---------------|:---------------|:---------------|:---------------|:---------------|:---------------|:---------------|:---------------|:---------------|:---------------|:---------------|:---------------|:---------------|:---------------|:---------------|:---------------|:---------------|:---------------|:---------------|:---------------|:---------------|:---------------|:---------------|:---------------|:---------------|:---------------|:---------------|:---------------|:---------------|:---------------|:---------------|:---------------|:---------------|:---------------|:---------------|:---------------|:---------------|:---------------|:---------------|:---------------|:---------------|:---------------|:---------------|:---------------|:---------------|:---------------|:---------------|:---------------|:---------------|:---------------|:---------------|:---------------|:---------------|:---------------|:---------------|:---------------|:---------------|:---------------|:---------------|:---------------|:---------------|:---------------|:---------------|:---------------|:---------------|:---------------|:---------------|:---------------|:---------------|:---------------|:---------------|:---------------|:---------------|:---------------|:---------------|:---------------|:---------------|:---------------|:---------------|:---------------|:---------------|:---------------|:---------------|:---------------|:---------------|:---------------|:---------------|:---------------|:---------------|:---------------|:---------------|:---------------|:---------------|:---------------|:---------------|:---------------|:---------------|:---------------|:---------------|:---------------|:---------------|:---------------|:-------------------------|:---------------|:---------------|:---------------|:---------------|:---------------|
####################
File: Gasanbieter_Tabellen.xlsx
Page: 1
Context: | Ergebnis | Unnamed: 1 | Unnamed: 2 | Telefonischer | Unnamed: 4 | Service | Unnamed: 6 | Internet- | Unnamed: 8 | Unnamed: 9 | Unnamed: 10 | Unnamed: 11 | Unnamed: 12 | Unnamed: 13 | Unnamed: 14 | Ergebnis | Unnamed: 16 | Unnamed: 17 | Unnamed: 18 | Unnamed: 19 | Unnamed: 20 | Ergebnis | Unnamed: 22 | Unnamed: 23 | Unnamed: 24 | Unnamed: 25 | Unnamed: 26 | Unnamed: 27 | Unnamed: 28 | Unnamed: 29 | Unnamed: 30 | Unnamed: 31 | Unnamed: 32 | Unnamed: 33 | Unnamed: 34 | Unnamed: 35 | Unnamed: 36 | Unnamed: 37 | Unnamed: 38 | Unnamed: 39 | Unnamed: 40 | Unnamed: 41 | Unnamed: 42 | Unnamed: 43 | Unnamed: 44 | Unnamed: 45 | Unnamed: 46 | Unnamed: 47 | Unnamed: 48 | Unnamed: 49 | Unnamed: 50 | Unnamed: 51 | Unnamed: 52 | Unnamed: 53 | Unnamed: 54 | Unnamed: 55 | Unnamed: 56 | Unnamed: 57 | Unnamed: 58 | Unnamed: 59 |
####################
File: Gasanbieter_Tabellen.xlsx
Page: 1
Context: | ** Das Unternehmen nahm im Testzeitraum weniger als die Hälfte der Telefonanrufe an. Der Telefonische Service wurde deshalb mit null Punkten bewertet. | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | |
| Ergebnis
Service per E-Mail | | | Beratungs-
kompetenz | | Lösungs-
qualität | | Kommunikations-
qualität | | Wartezeiten und Erreichbarkeit | | Beratungs-
erlebnis | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | |
####################
File: Gasanbieter_Tabellen.xlsx
Page: 1
Context: | Unnamed: 58 | Unnamed: 59 | Unnamed: 60 | Unnamed: 61 | Unnamed: 62 | Unnamed: 63 | Unnamed: 64 | Unnamed: 65 | Unnamed: 66 | Unnamed: 67 | Unnamed: 68 | Unnamed: 69 | Unnamed: 70 | Unnamed: 71 | Unnamed: 72 | Unnamed: 73 | Unnamed: 74 | Unnamed: 75 | Unnamed: 76 | Unnamed: 77 | Unnamed: 78 | Unnamed: 79 | Unnamed: 80 | Unnamed: 81 | Unnamed: 82 | Unnamed: 83 | Unnamed: 84 | Unnamed: 85 | Unnamed: 86 | Unnamed: 87 | Unnamed: 88 | Unnamed: 89 | Unnamed: 90 | Unnamed: 91 | Unnamed: 92 | Unnamed: 93 | Unnamed: 94 | Unnamed: 95 | Unnamed: 96 | Unnamed: 97 | Unnamed: 98 | Unnamed: 99 | Unnamed: 100 | Unnamed: 101 | Unnamed: 102 | Unnamed: 103 | Unnamed: 104 | Unnamed: 105 | Unnamed: 106 | Unnamed: 107 | Unnamed: 108 | Unnamed: 109 | Unnamed: 110 | Unnamed: 111 | Unnamed: 112 | Unnamed: 113 | Unnamed: 114 | Unnamed: 115 | Unnamed: 116 | Unnamed: 117 | Unnamed: 118 | Unnamed: 119 | Unnamed: 120 | Unnamed: 121 | Unnamed: 122 | Unnamed: 123 | Unnamed: 124 | Unnamed: 125 | Unnamed: 126 | Unnamed: 127 | Unnamed: 128 | Unnamed: 129 | Unnamed: 130 | Unnamed: 131 | Unnamed: 132 | Unnamed: 133 | Unnamed: 134 | Unnamed: 135 | Unnamed: 136 | Unnamed: 137 | Unnamed: 138 | Unnamed: 139 | Unnamed: 140 | Unnamed: 141 | Unnamed: 142 | Unnamed: 143 | Unnamed: 144 | Unnamed: 145 | Unnamed: 146 | Unnamed: 147 | Unnamed: 148 | Unnamed: 149 | Unnamed: 150 | Unnamed: 151 | Unnamed: 152 | Unnamed: 153 | Unnamed: 154 | Unnamed: 155 | Unnamed: 156 | Unnamed: 157 | Unnamed: 158 | Unnamed: 159 | Unnamed: 160 | Unnamed: 161 | Unnamed: 162 | Unnamed: 163 | Unnamed: 164 | Unnamed: 165 | Unnamed: 166 | Unnamed: 167 | Unnamed: 168 | Unnamed: 169 | Unnamed: 170 | Unnamed: 171 | Unnamed: 172 | Unnamed: 173 | Unnamed: 174 | Unnamed: 175 | Unnamed: 176 | Unnamed: 177 | Unnamed: 178 | Unnamed: 179 | Unnamed: 180 | Unnamed:
####################
File: Gasanbieter_Tabellen.xlsx
Page: 1
Context: | Rang | Unternehmen | Punkte* | Rang | Punkte* | Rang | Punkte* | | | | | | | | | Rang | Unternehmen | Punkte* | Qualitätsurteil | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | 1.0 | Team Energie | 83.2 | 3.0 | 75.6 | 4.0 | 88.2 | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | 13.0 | Roth Energie | 75.6 | 18.0 | 65.2 | 13.0 | 82.5 |
####################
File: Gasanbieter_Tabellen.xlsx
Page: 1
Context: | Ergebnis
Ökogasanbieter | | | Service | | Konditionen | | | | | | | | | | Ergebnis
Ökogasanbieter | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | |
| Rang | Unternehmen | Punkte* | Rang | Punkte* | Rang | Punkte* | | | | | | | | | Rang | Unternehmen | Punkte* | Qualitätsurteil | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | |
####################
File: Gasanbieter_Tabellen.xlsx
Page: 1
Context: | | Scharr Wärme | | | | | | | | | | | | | | | Scharr Wärme | | gut | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | 16.0 | Grünwelt Energie | 75.0 | 20.0 | 65.1 | 16.0 | 81.6 | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | 28.0 | E wie einfach | 63.5 | 13.0 | 68.1 | 35.0 | 60.4 |
| | Logo Energie | | | | | | | | | | | | | | | Logo Energie | | gut | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | 36.0 | Immergrün | 56.8 | 36.0 | 44.1 | 31.0 | 65.3 | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | 37.0 | E.ON Energie Deutschland | 55.9 | 30.0 | 49.1 | 36.0 | 60.4 |
####################
File: Gasanbieter_Tabellen.xlsx
Page: 1
Context: | Gesamtergebnis
Gasanbieter | | | Service | | Konditionen | | | | | | | | | | Gesamtergebnis
Gasanbieter | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | 24.0 | Innogy | 66.7 | 10.0 | 69.3 | 33.0 | 64.9 | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | 34.0 | EnBW | 58.4 | 31.0 | 48.6 | 32.0 | 64.9 |
| | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | 12.0 | Klickenergie | 75.8 | 22.0 | 64.4 | 11.0 | 83.4 | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | 25.0 | Eprimo | 66.0 | 34.0 | 46.2 | 19.0 | 79.3 |
####################
File: Gasanbieter_Tabellen.xlsx
Page: 1
Context: | *** | Das Unternehmen nahm im Testzeitraum weniger als die Hälfte der Telefonanrufe an und beantwortete weniger als die Hälfte der E-Mail-Anfragen. Der telefonische Service und der Service per E-Mail wurden deshalb mit null Punkten bewertet. | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | |
| Gesamtergebnis
Gasanbieter | | | Service | | Konditionen | | | | | | | | | | Gesamtergebnis
Gasanbieter | | | | | | Gesamtergebnis
Gasanbieter | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | |
####################
File: Gasanbieter_Tabellen.xlsx
Page: 1
Context: | | Branche (Mittelwert) | | | | | | | | | | | | | | | Branche (Mittelwert) | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | |
| ** | Das Unternehmen beantwortete im Testzeitraum weniger als die Hälfte der E-Mail-Anfragen. Der Service per E-Mail wurde deshalb mit null Punkten bewertet. | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | |
####################
File: Gasanbieter_Tabellen.xlsx
Page: 1
Context: | | Team Energie | | | | | | | | | | | | | | | Team Energie | | sehr gut | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | 22.0 | Vattenfall | 70.1 | 25.0 | 63.5 | 24.0 | 74.6 | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | 14.0 | Ruck zuck Energie | 75.4 | 19.0 | 65.1 | 15.0 | 82.2 |
| | Sauber Energie | | | | | | | | | | | | | | | Sauber Energie | | sehr gut | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | 26.0 | Yello Strom | 65.4 | 21.0 | 64.9 | 30.0 | 65.8 | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | 3.0 | Sauber Energie | 81.6 | 4.0 | 73.6 | 7.0 | 86.9 |
####################
File: Gasanbieter_Tabellen.xlsx
Page: 1
Context: | Rang | Unternehmen | Punkte* | Rang | Punkte* | Rang | Punkte* | | | | | | | | | Rang | Unternehmen | Punkte* | Qualitätsurteil | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | 2.0 | Knauber Erdgas | 82.0 | 2.0 | 78.1 | 8.0 | 84.6 | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | 33.0 | EWE | 60.5 | 27.0 | 49.9 | 29.0 | 67.6 |
####################
File: Gasanbieter_Tabellen.xlsx
Page: 1
Context: | Ergebnis
Telefonischer Service | | | Beratungs-
kompetenz | | Lösungs-
qualität | | Kommunikations-
qualität | | Wartezeiten und Erreichbarkeit | | Beratungs-
erlebnis | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | |
| Rang | Unternehmen | Punkte* | Rang | Punkte* | Rang | Punkte* | Rang | Punkte* | Rang | Punkte* | Rang | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | |
####################
File: Gasanbieter_Tabellen.xlsx
Page: 1
Context: | | Knauber Erdgas | | | | | | | | | | | | | | | Knauber Erdgas | | sehr gut | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | 18.0 | Scharr Wärme | 74.7 | 12.0 | 68.2 | 20.0 | 79.0 |
| | Leu Energie | | | | | | | | | | | | | | | Leu Energie | | sehr gut | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | 5.0 | Stadtwerke Flensburg | 80.3 | 14.0 | 68.0 | 2.0 | 88.5 |
####################
File: Gasanbieter_Tabellen.xlsx
Page: 1
Context: | | Ruck zuck Energie | | | | | | | | | | | | | | | Ruck zuck Energie | | gut | | | Anzahl mangelhaft | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | 33.0 | EWE | 60.5 | 27.0 | 49.9 | 29.0 | 67.6 | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | |
| | Maingau Energie | | | | | | | | | | | | | | | Maingau Energie | | gut | | | Anzahl ohne Wertung | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | 7.0 | Fünfwerke.de | 79.1 | 7.0 | 72.8 | 12.0 | 83.3 | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | 32.0 | 123energie | 61.7 | 37.0 | 42.7 | 25.0 | 74.3 |
####################
File: Gasanbieter_Tabellen.xlsx
Page: 1
Context: | | Branche (Mittelwert) | | | | | | | | | | | | | | | Branche (Mittelwert) | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | |
| | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | 9.0 | Stadtwerke München | 77.4 | 6.0 | 72.9 | 17.0 | 80.4 | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | 31.0 | Naturstrom | 62.8 | 8.0 | 72.4 | 37.0 | 56.4 |
####################
File: Gasanbieter_Tabellen.xlsx
Page: 1
Context: | | Yello Strom | | | | | | | | | | | | | | | Yello Strom | | befriedigend | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | 30.0 | Mitgas | 62.8 | 33.0 | 47.7 | 27.0 | 73.0 | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | 12.0 | Klickenergie | 75.8 | 22.0 | 64.4 | 11.0 | 83.4 |
| | Strogon | | | | | | | | | | | | | | | Strogon | | befriedigend | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | 29.0 | Montana | 63.0 | 38.0 | 25.2 | 3.0 | 88.3 | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | 2.0 | Knauber Erdgas | 82.0 | 2.0 | 78.1 | 8.0 | 84.6 |
####################
File: Gasanbieter_Tabellen.xlsx
Page: 1
Context: | | Kostenix Gas | | | | | | | | | | | | | | | Kostenix Gas | | sehr gut | | | ausreichend | | 13,5%
ausreichend | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | |
| | Stadtwerke Flensburg | | | | | | | | | | | | | | | Stadtwerke Flensburg | | sehr gut | | | mangelhaft | |
mangelhaft | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | |
####################
File: Gasanbieter_Tabellen.xlsx
Page: 1
Context: | Ergebnis
Service | | | Telefonischer
Service | | Service
per E-Mail | | Internet-
auftritt | | | | | | | | Ergebnis
Service | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | |
| Rang | Unternehmen | Punkte* | Rang | Punkte* | Rang | Punkte* | Rang | Punkte* | | | | | | | Rang | Unternehmen | Punkte* | Qualitätsurteil | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | |
####################
File: Gasanbieter_Tabellen.xlsx
Page: 1
Context: | Ergebnis
Konditionen Gasanbieter | | | Preise | | Vertrags-
bedingungen | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | |
| Rang | Unternehmen | Punkte* | Rang | Punkte* | Rang | Punkte* | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | |
####################
File: Gasanbieter_Tabellen.xlsx
Page: 1
Context: | Ergebnis
Service per E-Mail | | | Beratungs-
kompetenz | | Lösungs-
qualität | | Kommunikations-
qualität | | Wartezeiten und Erreichbarkeit | | Beratungs-
erlebnis | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | |
| Rang | Unternehmen | Punkte* | Rang | Punkte* | Rang | Punkte* | Rang | Punkte* | Rang | Punkte* | Rang | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | |
####################
File: Gasanbieter_Tabellen.xlsx
Page: 1
Context: | | Badenova | | | | | | | | | | | | | | | Badenova | | ausreichend | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | 18.0 | Scharr Wärme | 74.7 | 12.0 | 68.2 | 20.0 | 79.0 | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | 30.0 | Mitgas | 62.8 | 33.0 | 47.7 | 27.0 | 73.0 |
| | Immergrün | | | | | | | | | | | | | | | Immergrün | | ausreichend | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | 5.0 | Stadtwerke Flensburg | 80.3 | 14.0 | 68.0 | 2.0 | 88.5 | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | 29.0 | Montana | 63.0 | 38.0 | 25.2 | 3.0 | 88.3 |
####################
File: Gasanbieter_Tabellen.xlsx
Page: 1
Context: | | EWE | | | | | | | | | | | | | | | EWE | | befriedigend | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | 14.0 | Ruck zuck Energie | 75.4 | 19.0 | 65.1 | 15.0 | 82.2 | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | 19.0 | Logo Energie | 72.4 | 29.0 | 49.3 | 5.0 | 87.9 |
| | EnBW | | | | | | | | | | | | | | | EnBW | | ausreichend | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | 3.0 | Sauber Energie | 81.6 | 4.0 | 73.6 | 7.0 | 86.9 | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | 15.0 | Maingau Energie | 75.2 | 28.0 | 49.5 | 1.0 | 92.3 |
####################
File: Gasanbieter_Tabellen.xlsx
Page: 1
Context: | | Vattenfall | | | | | | | | | | | | | | | Vattenfall | | gut | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | 6.0 | Leu Energie | 79.8 | 1.0 | 80.5 | 18.0 | 79.3 | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | 11.0 | Greenline | 75.8 | 5.0 | 73.0 | 22.0 | 77.7 |
| | Gasag | | | | | | | | | | | | | | | Gasag | | befriedigend | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | 38.0 | Lichtblick | 45.0 | 26.0 | 50.1 | 38.0 | 41.6 | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | 16.0 | Grünwelt Energie | 75.0 | 20.0 | 65.1 | 16.0 | 81.6 |
####################
File: Gasanbieter_Tabellen.xlsx
Page: 1
Context: | | Baywa | | | | | | | | | | | | | | | Baywa | | gut | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | 4.0 | Kostenix Gas | 80.9 | 9.0 | 71.8 | 6.0 | 87.0 | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | 7.0 | Fünfwerke.de | 79.1 | 7.0 | 72.8 | 12.0 | 83.3 |
| | Lekker Energie | | | | | | | | | | | | | | | Lekker Energie | | gut | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | 21.0 | Lekker Energie | 70.8 | 17.0 | 66.2 | 26.0 | 73.8 | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | 23.0 | Gasag | 67.8 | 15.0 | 66.3 | 28.0 | 68.7 |
####################
File: Gasanbieter_Tabellen.xlsx
Page: 1
Context: | | Klickenergie | | | | | | | | | | | | | | | Klickenergie | | gut | | | Anzahl befriedigend | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | 34.0 | EnBW | 58.4 | 31.0 | 48.6 | 32.0 | 64.9 | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | |
| | Roth Energie | | | | | | | | | | | | | | | Roth Energie | | gut | | | Anzahl ausreichend | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | 25.0 | Eprimo | 66.0 | 34.0 | 46.2 | 19.0 | 79.3 | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | |
####################
File: Gasanbieter_Tabellen.xlsx
Page: 1
Context: | | E wie einfach | | | | | | | | | | | | | | | E wie einfach | | befriedigend | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | 31.0 | Naturstrom | 62.8 | 8.0 | 72.4 | 37.0 | 56.4 | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | 4.0 | Kostenix Gas | 80.9 | 9.0 | 71.8 | 6.0 | 87.0 |
| | Montana | | | | | | | | | | | | | | | Montana | | befriedigend | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | 17.0 | NEW Energie | 74.8 | 24.0 | 63.5 | 14.0 | 82.4 | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | 21.0 | Lekker Energie | 70.8 | 17.0 | 66.2 | 26.0 | 73.8 |
####################
File: Gasanbieter_Tabellen.xlsx
Page: 1
Context: | | Innogy | | | | | | | | | | | | | | | Innogy | | befriedigend | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | 19.0 | Logo Energie | 72.4 | 29.0 | 49.3 | 5.0 | 87.9 | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | 36.0 | Immergrün | 56.8 | 36.0 | 44.1 | 31.0 | 65.3 |
| | Eprimo | | | | | | | | | | | | | | | Eprimo | | befriedigend | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | 15.0 | Maingau Energie | 75.2 | 28.0 | 49.5 | 1.0 | 92.3 | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | 24.0 | Innogy | 66.7 | 10.0 | 69.3 | 33.0 | 64.9 |
####################
File: Gasanbieter_Tabellen.xlsx
Page: 1
Context: | | Branche (Mittelwert) | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | |
| * Punkte auf einer Skala von 0 bis 100 (100 Punkte sind maximal erreichbar). Durch Auf- und Abrundungen können sich Rundungsdifferenzen ergeben, welche keinen Einfluss auf das Gesamtergebnis haben. | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | |
####################
File: Gasanbieter_Tabellen.xlsx
Page: 1
Context: | | Naturstrom | | | | | | | | | | | | | | | Naturstrom | | befriedigend | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | 10.0 | Ovag Energie | 77.2 | 16.0 | 66.3 | 9.0 | 84.4 | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | 6.0 | Leu Energie | 79.8 | 1.0 | 80.5 | 18.0 | 79.3 |
| | Mitgas | | | | | | | | | | | | | | | Mitgas | | befriedigend | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | 13.0 | Roth Energie | 75.6 | 18.0 | 65.2 | 13.0 | 82.5 | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | 38.0 | Lichtblick | 45.0 | 26.0 | 50.1 | 38.0 | 41.6 |
####################
File: Gasanbieter_Tabellen.xlsx
Page: 1
Context: | | Naturstrom | | | | | | | | | | | | | | | Naturstrom | | gut | | | Hilfstabelle | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | |
| | Kostenix Gas | | | | | | | | | | | | | | | Kostenix Gas | | gut | | | Anzahl Unternehmen | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | |
####################
File: Gasanbieter_Tabellen.xlsx
Page: 1
Context: | | Grünwelt Energie | | | | | | | | | | | | | | | Grünwelt Energie | | gut | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | 23.0 | Gasag | 67.8 | 15.0 | 66.3 | 28.0 | 68.7 | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | 35.0 | Badenova | 58.1 | 32.0 | 48.2 | 34.0 | 64.8 |
| | NEW Energie | | | | | | | | | | | | | | | NEW Energie | | gut | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | 11.0 | Greenline | 75.8 | 5.0 | 73.0 | 22.0 | 77.7 | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | 20.0 | Baywa | 72.1 | 23.0 | 63.6 | 21.0 | 77.8 |
####################
File: Gasanbieter_Tabellen.xlsx
Page: 1
Context: | | Stadtwerke München | | | | | | | | | | | | | | | Stadtwerke München | | gut | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | 8.0 | Susi-Energie | 78.0 | 11.0 | 68.4 | 10.0 | 84.3 |
| | Susi-Energie | | | | | | | | | | | | | | | Susi-Energie | | gut | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | 1.0 | Team Energie | 83.2 | 3.0 | 75.6 | 4.0 | 88.2 |
####################
File: Gasanbieter_Tabellen.xlsx
Page: 1
Context: | Service | | | Service | | per E-Mail | | auftritt | | | | | | | | Service.1 | | | | | | Service.2 | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | |
####################
File: Gasanbieter_Tabellen.xlsx
Page: 1
Context: | Rang | Unternehmen | Punkte* | Rang | Punkte* | Rang | Punkte* | Rang | Punkte* | | | | | | | Rang | Unternehmen | Punkte* | Qualitätsurteil | | | Qualitätsurteil | Werte | Beschriftungen | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | |
| | Leu Energie | | | | | | | | | | | | | | | Leu Energie | | sehr gut | | | sehr gut | | 2,7%
sehr gut | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | |
####################
File: Gasanbieter_Tabellen.xlsx
Page: 1
Context: | | Stadtwerke Flensburg | | | | | | | | | | | | | | | Stadtwerke Flensburg | | gut | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | 9.0 | Stadtwerke München | 77.4 | 6.0 | 72.9 | 17.0 | 80.4 |
| | Ovag Energie | | | | | | | | | | | | | | | Ovag Energie | | gut | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | 27.0 | Strogon | 63.9 | 35.0 | 45.8 | 23.0 | 76.0 |
####################
File: Gasanbieter_Tabellen.xlsx
Page: 1
Context: | | Branche (Mittelwert) | | | | | | | | | | | | | | | Branche (Mittelwert) | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | |
| Ergebnis
Telefonischer Service | | | Beratungs-
kompetenz | | Lösungs-
qualität | | Kommunikations-
qualität | | Wartezeiten und Erreichbarkeit | | Beratungs-
erlebnis | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | |
####################
File: Gasanbieter_Tabellen.xlsx
Page: 1
Context: | | Branche (Mittelwert) | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | |
| * Punkte auf einer Skala von 0 bis 100 (100 Punkte sind maximal erreichbar). Durch Auf- und Abrundungen können sich Rundungsdifferenzen ergeben, welche keinen Einfluss auf das Gesamtergebnis haben. | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | |
####################
File: Gasanbieter_Tabellen.xlsx
Page: 1
Context: | | Branche (Mittelwert) | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | |
| * Punkte auf einer Skala von 0 bis 100 (100 Punkte sind maximal erreichbar). Durch Auf- und Abrundungen können sich Rundungsdifferenzen ergeben, welche keinen Einfluss auf das Gesamtergebnis haben. | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | |
####################
File: Gasanbieter_Tabellen.xlsx
Page: 1
Context: | | Grünwelt Energie | | | | | | | | | | | | | | | Grünwelt Energie | | gut | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | 22.0 | Vattenfall | 70.1 | 25.0 | 63.5 | 24.0 | 74.6 |
| | Scharr Wärme | | | | | | | | | | | | | | | Scharr Wärme | | gut | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | 26.0 | Yello Strom | 65.4 | 21.0 | 64.9 | 30.0 | 65.8 |
####################
File: Gasanbieter_Tabellen.xlsx
Page: 1
Context: | ** Das Unternehmen beantwortete im Testzeitraum weniger als die Hälfte der E-Mail-Anfragen. Der Service per E-Mail wurde deshalb mit null Punkten bewertet. | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | |
| Ergebnis
Internetauftritt | | | Inhaltsanalyse | | Nutzer-
betrachtung | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | |
####################
File: Gasanbieter_Tabellen.xlsx
Page: 1
Context: | | Ovag Energie | | | | | | | | | | | | | | | Ovag Energie | | gut | | | Anzahl sehr gut | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | 28.0 | E wie einfach | 63.5 | 13.0 | 68.1 | 35.0 | 60.4 | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | |
| | Greenline | | | | | | | | | | | | | | | Greenline | | gut | | | Anzahl gut | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | 37.0 | E.ON Energie Deutschland | 55.9 | 30.0 | 49.1 | 36.0 | 60.4 | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | |
####################
File: Gasanbieter_Tabellen.xlsx
Page: 1
Context: | Rang | Unternehmen | Punkte* | Rang | Punkte* | Rang | Punkte* | | | | | | | | | Rang | Unternehmen | Punkte* | Qualitätsurteil | | | Qualitätsurteil | Werte | Beschriftungen | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | |
| | Team Energie | | | | | | | | | | | | | | | Team Energie | | sehr gut | | | sehr gut | | 13,5%
sehr gut | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | |
####################
File: Gasanbieter_Tabellen.xlsx
Page: 1
Context: | | Knauber Erdgas | | | | | | | | | | | | | | | Knauber Erdgas | | sehr gut | | | gut | | 45,9%
gut | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | |
| | Sauber Energie | | | | | | | | | | | | | | | Sauber Energie | | sehr gut | | | befriedigend | | 27,0%
befriedigend | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | |
####################
File: Gasanbieter_Tabellen.xlsx
Page: 1
Context: | | Innogy | | | | | | | | | | | | | | | Innogy | | befriedigend | | | Anzahl sehr gut | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | |
| | Susi-Energie | | | | | | | | | | | | | | | Susi-Energie | | befriedigend | | | Anzahl gut | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | |
####################
File: Gasanbieter_Tabellen.xlsx
Page: 1
Context: | Unnamed: 179 | Unnamed: 180 | Unnamed: 181 | Unnamed: 182 | Unnamed: 183 | Unnamed: 184 | Unnamed: 185 | Unnamed: 186 | Unnamed: 187 | Unnamed: 188 | Unnamed: 189 | Unnamed: 190 | Unnamed: 191 | Unnamed: 192 | Unnamed: 193 | Unnamed: 194 | Unnamed: 195 | Unnamed: 196 | Unnamed: 197 | Unnamed: 198 | Unnamed: 199 | Unnamed: 200 | Unnamed: 201 | Unnamed: 202 | Unnamed: 203 | Unnamed: 204 | Unnamed: 205 | Unnamed: 206 | Unnamed: 207 | Unnamed: 208 | Unnamed: 209 | Unnamed: 210 | Unnamed: 211 | Unnamed: 212 |
####################
File: Gasanbieter_Tabellen.xlsx
Page: 1
Context: | | Scharr Wärme | | | | | | | | | | | | | | | Scharr Wärme | | befriedigend | | | Anzahl befriedigend | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | |
| | E wie einfach | | | | | | | | | | | | | | | E wie einfach | | befriedigend | | | Anzahl ausreichend | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | |
####################
File: Gasanbieter_Tabellen.xlsx
Page: 1
Context: | | Leu Energie | | | | | | | | | | | | | | | Leu Energie | | gut | | | ohne Wertung | |
ohne Wertung | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | |
| | Fünfwerke.de | | | | | | | | | | | | | | | Fünfwerke.de | | gut | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | 32.0 | 123energie | 61.7 | 37.0 | 42.7 | 25.0 | 74.3 | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | |
####################
File: Gasanbieter_Tabellen.xlsx
Page: 1
Context: | | Stadtwerke Flensburg | | | | | | | | | | | | | | | Stadtwerke Flensburg | | befriedigend | | | Anzahl mangelhaft | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | |
| | Gasag | | | | | | | | | | | | | | | Gasag | | befriedigend | | | Anzahl ohne Wertung | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | |
####################
File: Gasanbieter_Tabellen.xlsx
Page: 1
Context: | | Susi-Energie | | | | | | | | | | | | | | | Susi-Energie | | gut | | | Hilfstabelle | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | 35.0 | Badenova | 58.1 | 32.0 | 48.2 | 34.0 | 64.8 | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | |
| | Stadtwerke München | | | | | | | | | | | | | | | Stadtwerke München | | gut | | | Anzahl Unternehmen | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | 20.0 | Baywa | 72.1 | 23.0 | 63.6 | 21.0 | 77.8 | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | |
####################
File: Gasanbieter_Tabellen.xlsx
Page: 1
Context: | | E.ON Energie Deutschland** | | | | | | | | | | | | | | | E.ON Energie Deutschland | | ausreichend | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | |
| | EnBW** | | | | | | | | | | | | | | | EnBW | | ausreichend | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | |
####################
File: Gasanbieter_Tabellen.xlsx
Page: 1
Context: | Ergebnis
Internetauftritt | | | Inhaltsanalyse | | Nutzer-
betrachtung | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | |
| Rang | Unternehmen | Punkte* | Rang | Punkte* | Rang | Punkte* | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | |
####################
File: Gasanbieter_Tabellen.xlsx
Page: 1
Context: | | Sauber Energie | | | | | | | | | | | | | | | Sauber Energie | | gut | | | ausreichend | | 29,7%
ausreichend | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | |
| | Greenline | | | | | | | | | | | | | | | Greenline | | gut | | | mangelhaft | | 2,7%
mangelhaft | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | |
####################
File: Gasanbieter_Tabellen.xlsx
Page: 1
Context: | Rang | Unternehmen | Punkte* | Rang | Punkte* | Rang | Punkte* | Rang | Punkte* | Rang | Punkte* | Rang | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | |
| | Leu Energie | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | |
####################
File: Gasanbieter_Tabellen.xlsx
Page: 1
Context: | | Maingau Energie** | | | | | | | | | | | | | | | Maingau Energie | | ausreichend | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | |
| | Logo Energie** | | | | | | | | | | | | | | | Logo Energie | | ausreichend | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | |
####################
File: Gasanbieter_Tabellen.xlsx
Page: 1
Context: | | Knauber Erdgas | | | | | | | | | | | | | | | Knauber Erdgas | | gut | | | gut | | 21,6%
gut | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | |
| | Team Energie | | | | | | | | | | | | | | | Team Energie | | gut | | | befriedigend | | 43,2%
befriedigend | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | |
####################
File: Gasanbieter_Tabellen.xlsx
Page: 1
Context: | | Stadtwerke München | | | | | | | | | | | | | | | Stadtwerke München | | gut | | | ohne Wertung | |
ohne Wertung | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | |
| | Fünfwerke.de | | | | | | | | | | | | | | | Fünfwerke.de | | gut | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | |
####################
File: Gasanbieter_Tabellen.xlsx
Page: 1
Context: | | Roth Energie | | | | | | | | | | | | | | | Roth Energie | | befriedigend | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | |
| | Ruck zuck Energie | | | | | | | | | | | | | | | Ruck zuck Energie | | befriedigend | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | |
####################
File: Gasanbieter_Tabellen.xlsx
Page: 1
Context: | | E.ON Energie Deutschland | | | | | | | | | | | | | | | E.ON Energie Deutschland | | ausreichend | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | |
| | Lichtblick | | | | | | | | | | | | | | | Lichtblick | | ausreichend | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | |
####################
File: Gasanbieter_Tabellen.xlsx
Page: 1
Context: | | Maingau Energie** | | - | - | - | - | - | - | - | - | - | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | |
| | Mitgas** | | - | - | - | - | - | - | - | - | - | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | |
####################
File: Gasanbieter_Tabellen.xlsx
Page: 1
Context: | Rang | Unternehmen | Punkte* | Rang | Punkte* | Rang | Punkte* | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | |
| | Stadtwerke München | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | |
####################
File: Gasanbieter_Tabellen.xlsx
Page: 1
Context: | | EnBW | | | | | | | | | | | | | | | EnBW | | ausreichend | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | |
| | E.ON Energie Deutschland | | | | | | | | | | | | | | | E.ON Energie Deutschland | | ausreichend | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | |
####################
File: Gasanbieter_Tabellen.xlsx
Page: 1
Context: | Rang | Unternehmen | Punkte* | Rang | Punkte* | Rang | Punkte* | Rang | Punkte* | Rang | Punkte* | Rang | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | |
| | Knauber Erdgas | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | |
####################
File: Gasanbieter_Tabellen.xlsx
Page: 1
Context: | | Grünwelt Energie | | | | | | | | | | | | | | | Grünwelt Energie | | befriedigend | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | |
| | Yello Strom | | | | | | | | | | | | | | | Yello Strom | | befriedigend | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | |
####################
File: Gasanbieter_Tabellen.xlsx
Page: 1
Context: | Rang | Unternehmen | Punkte* | Rang | Punkte* | Rang | Punkte* | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | |
| | Scharr Wärme | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | |
####################
File: Gasanbieter_Tabellen.xlsx
Page: 1
Context: | | NEW Energie | | | | | | | | | | | | | | | NEW Energie | | befriedigend | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | |
| | Vattenfall | | | | | | | | | | | | | | | Vattenfall | | befriedigend | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | |
####################
File: Gasanbieter_Tabellen.xlsx
Page: 1
Context: | | Lichtblick** | | - | - | - | - | - | - | - | - | - | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | |
| | Logo Energie** | | - | - | - | - | - | - | - | - | - | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | |
####################
File: Gasanbieter_Tabellen.xlsx
Page: 1
Context: | | Ovag Energie | | | | | | | | | | | | | | | Ovag Energie | | befriedigend | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | |
| | Lekker Energie | | | | | | | | | | | | | | | Lekker Energie | | befriedigend | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | |
####################
File: Gasanbieter_Tabellen.xlsx
Page: 1
Context: | | E.ON Energie Deutschland | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | |
| | Naturstrom | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | |
####################
File: Gasanbieter_Tabellen.xlsx
Page: 1
Context: | | Kostenix Gas | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | |
| | Team Energie | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | |
####################
File: Gasanbieter_Tabellen.xlsx
Page: 1
Context: | | Logo Energie | | | | | | | | | | | | | | | Logo Energie | | befriedigend | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | |
| | Montana | | | | | | | | | | | | | | | Montana | | befriedigend | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | |
####################
File: Gasanbieter_Tabellen.xlsx
Page: 1
Context: | | E.ON Energie Deutschland | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | |
| | EnBW | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | |
####################
File: Gasanbieter_Tabellen.xlsx
Page: 1
Context: | | E.ON Energie Deutschland | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | |
| | EnBW | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | |
####################
File: Gasanbieter_Tabellen.xlsx
Page: 1
Context: | | Logo Energie | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | |
| | Kostenix Gas | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | |
####################
File: Gasanbieter_Tabellen.xlsx
Page: 1
Context: | | Stadtwerke München | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | |
| | Roth Energie | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | |
####################
File: Gasanbieter_Tabellen.xlsx
Page: 1
Context: | | Sauber Energie | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | |
| | Naturstrom | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | |
####################
File: Gasanbieter_Tabellen.xlsx
Page: 1
Context: | | Stadtwerke München | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | |
| | Leu Energie | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | |
####################
File: Gasanbieter_Tabellen.xlsx
Page: 1
Context: | | Sauber Energie | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | |
| | Innogy | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | |
####################
File: Gasanbieter_Tabellen.xlsx
Page: 1
Context: | | Badenova** | | - | - | - | - | - | - | - | - | - | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | |
| | E.ON Energie Deutschland** | | - | - | - | - | - | - | - | - | - | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | |
####################
File: Gasanbieter_Tabellen.xlsx
Page: 1
Context: | | Roth Energie | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | |
| | Eprimo | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | |
####################
File: Gasanbieter_Tabellen.xlsx
Page: 1
Context: | | Grünwelt Energie | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | |
| | Fünfwerke.de | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | |
####################
File: Gasanbieter_Tabellen.xlsx
Page: 1
Context: | | Maingau Energie | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | |
| | Sauber Energie | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | |
####################
File: Gasanbieter_Tabellen.xlsx
Page: 1
Context: | | E wie einfach | | | | | | | | | | | | | | | E wie einfach | | befriedigend | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | |
| | Naturstrom | | | | | | | | | | | | | | | Naturstrom | | befriedigend | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | |
####################
File: Gasanbieter_Tabellen.xlsx
Page: 1
Context: | | Team Energie | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | |
| | Montana | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | |
####################
File: Gasanbieter_Tabellen.xlsx
Page: 1
Context: | | Lichtblick** | | | | | | | | | | | | | | | Lichtblick | | ausreichend | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | |
| | EWE** | | | | | | | | | | | | | | | EWE | | ausreichend | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | |
####################
File: Gasanbieter_Tabellen.xlsx
Page: 1
Context: | | Knauber Erdgas | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | |
| | Leu Energie | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | |
####################
File: Gasanbieter_Tabellen.xlsx
Page: 1
Context: | | Sauber Energie | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | |
| | Knauber Erdgas | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | |
####################
File: Gasanbieter_Tabellen.xlsx
Page: 1
Context: | | Stadtwerke Flensburg | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | |
| | E wie einfach | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | |
####################
File: Gasanbieter_Tabellen.xlsx
Page: 1
Context: | | Leu Energie | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | |
| | Kostenix Gas | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | |
####################
File: Gasanbieter_Tabellen.xlsx
Page: 1
Context: | | Ruck zuck Energie | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | |
| | Immergrün | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | |
####################
File: Gasanbieter_Tabellen.xlsx
Page: 1
Context: | | Eprimo | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | |
| Ergebnis
Konditionen Gasanbieter | | | Preise | | Vertrags-
bedingungen | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | |
####################
File: Gasanbieter_Tabellen.xlsx
Page: 1
Context: | | Ovag Energie | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | |
| | Roth Energie | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | |
####################
File: Kontaktkan%C3%A4le_Gasanbieter.xlsx
Page: 1
Context: | NEW Energie | 0800 6886881 | info@new-energie.de / Kontaktformular | www.new-energie.de |
| Ovag Energie | 0800 0123535 | info@ovag.de / Kontaktformular | www.ovag-energie.de |
| Roth Energie | 0641 6020 /0641 60257 | info@roth-energie.de / erdgas@roth-energie.de / Kontaktformular | www.roth-energie.de |
| Ruck zuck Energie | 03501 4909699 | frag@ruckzuck-energie.de / Kontaktformular | www.ruckzuck-energie.de |
| Sauber Energie | 0800 1122999 | kundenservice@sauberenergie.de / Kontaktformular | www.sauberenergie.de |
| Scharr Wärme | 0800 7972725 /0711 7868599 | info@scharr-waerme.de / Kontaktformular | scharr.de/waerme/privatkunden/erdgas |
| Stadtwerke Flensburg | 0461 4874455 | service@stadtwerke-flensburg.de / Kontaktformular | www.stadtwerke-flensburg.de |
| Stadtwerke München | 0800 7967960 | privatkunden@swm.de / Kontaktformular | www.swm.de |
| Strogon | 0228 92953577 | info@strogon.de / Kontaktformular | strogon.de |
| Susi-Energie | 0800 7874123 | info@susi-energie.de / Kontaktformular | www.susi-energie.de |
| Team Energie | 04641 98601200 | erdgas@team.de / Kontaktformular | teamgas.de |
| Vattenfall | 0800 9925000 | kundenservice@vattenfall.de / Kontaktformular | www.vattenfall.de |
| Yello Strom | 0221 27117777 | immerda@yello.de / Kontaktformular | www.yello.de |
####################
File: Kontaktkan%C3%A4le_Gasanbieter.xlsx
Page: 1
Context: | Getestete Kontaktkanäle der Studie Gasanbieter 2020 | Unnamed: 1 | Unnamed: 2 | Unnamed: 3 |
|:------------------------------------------------------|:-----------------------------|:-----------------------------------------------------------------------|:-------------------------------------|
| Unternehmen | Telefonnummer | E-Mail-Adresse / Kontaktformular | Internetseite |
| Badenova | 0800 2791020 | service@badenova.de / Kontaktformular | www.badenova.de |
| Baywa | 0800 7241640 | baywa-oekoenergie@abrechnung.com / Kontaktformular | www.baywa-oekoenergie.de |
| E wie einfach | 0800 4411800 | neukunde@e-wie-einfach.de / Kontaktformular | www.e-wie-einfach.de |
| E.ON Energie Deutschland | 0800 3300033 | kundenservice@eon.de / Kontaktformular | www.eon.de |
| EnBW | 0721 72586005 | kontakt@enbw.com / Kontaktformular | www.enbw.com |
| Eprimo | 0800 6060110 | kundenservice@eprimo.de | www.eprimo.de |
| EWE | 0441 80005555 | info@ewe.de / Kontaktformular | www.ewe.de |
| Fünfwerke.de | 0800 3593753 | service@fuenfwerke.de / Kontaktformular | www.fuenfwerke.de |
| Gasag | 030 707200000 | service@gasag.de / Kontaktformular | www.gasag.de |
| Greenline | 03928 703770 / 03928 703727 | info@greenline.de / service@greenline.de / Kontaktformular | www.greenline.de |
| Grünwelt Energie | 0800 5858777 | Kontaktformular | www.gruenwelt.de |
| Immergrün | 0221 98599985 | service@immergruen-energie.de / Kontaktformular | www.immergruen-energie.de |
| Innogy | 0800 9944023 | kundenservice@innogy.com / Kontaktformular | innogy.com |
| Klickenergie | 02131 5310123 | info@klickenergie.de | www.klickenergie.de |
| Knauber Erdgas | 0228 512765 | erdgasberatung@knauber.de / Kontaktformular | www.knauber-erdgas.de |
| Kostenix Gas | 02324 904370 | info@kostenix-gas.de / Kontaktformular | www.kostenix-gas.de |
| Lekker Energie | 030 430949101 | kundenservice@lekker.de / Kontaktformular | www.lekker.de |
| Leu Energie | 0800 8998996 | info@leu-erdgas.de / Kontaktformular | www.leu-erdgas.de |
| Lichtblick | 040 80803030 | info@lichtblick.de | www.lichtblick.de |
| Logo Energie | 02251 7739397 | info@logoenergie.de / Kontaktformular | www.logoenergie.de |
| Maingau Energie | 0800 6246428 | kundenbetreuung@maingau-energie.de / Kontaktformular | www.maingau-energie.de |
| Mitgas | 0800 2660660 | vertrieb@mitgas.de / Kontaktformular | www.mitgas.de |
| Montana | 0800 5555990 | service@montana-energie.de / info@montana-energie.de / Kontaktformular | www.montana-energie.de |
| Naturstrom | 0211 77900300 /0211 77900100 | kundenservice@naturstrom.de / Kontaktformular | www.naturstrom.de |
####################
File: Die%20besten%20Unternehmen_Excel.xlsx
Page: 1
Context: | Die besten Unternehmen | Unnamed: 1 | Unnamed: 2 | Unnamed: 3 |
|:---------------------------|:-------------------|:---------------------|:----------------|
| | 1.Platz | 2. Platz | 3. Platz |
| | | | |
| Gesamtergebnis Gasanbieter | Team Energie | Knauber Erdgas | Sauber Energie |
| | | | |
| Ergebnis Ökogasanbieter | Team Energie | Sauber Energie | Knauber Erdgas |
| | | | |
| | | | |
| Service | Leu Energie | Knauber Erdgas | Team Energie |
| Telefonischer Service | Leu Energie | Greenline | Knauber Erdgas |
| Service per E-Mail | Knauber Erdgas | Leu Energie | Kostenix Gas |
| Internetauftritt | Stadtwerke München | Team Energie | Montana |
| | | | |
| Konditionen Gasanbieter | Maingau Energie | Stadtwerke Flensburg | Montana |
| Preise | Montana | Kostenix Gas | Maingau Energie |
| Vertragsbedingungen | Maingau Energie | Logo Energie | Naturstrom |
| | | | |
| Konditionen Ökogasanbieter | Sauber Energie | Team Energie | Montana |
| Preise | Grünwelt Energie | Sauber Energie | Montana |
| Vertragsbedingungen | Naturstrom | Stadtwerke Flensburg | Team Energie |
##########
"""QUERY: In welchen Testbereichen wurde der Service eines Gasanbieters bewertet?"""
Consider the chat history for relevant information. Use all information included. Use as much tokens as needed. Important: If you find information separated by a | in the context, it is a table formatted in Markdown.Important: Take a look at the QUERY and only the QUERY. If this is vague or unclear, please ignore everything and ask a follow-up question instead!
Final Files Sources: Untersuchungskriterien_Gasanbieter.xlsx - Page 1, Gasanbieter_Tabellen.xlsx - Page 1, Kontaktkan%C3%A4le_Gasanbieter.xlsx - Page 1, Die%20besten%20Unternehmen_Excel.xlsx - Page 1
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FINAL ANSWER
Answer: Der Service eines Gasanbieters wurde in der Studie Gasanbieter 2020 in den folgenden Testbereichen bewertet:
1. **Telefonischer Service**
- Beratungskompetenz
- Richtigkeit der Aussagen
- Vollständigkeit der Aussagen
- Strukturierte Beratung
- Individuelle Beratung
- Inhaltliche Verständlichkeit
- Glaubwürdigkeit des Beraters
- Lösungsqualität
- Gezielte Bedarfsanalyse
- Bedarfsgerechte Antworten
- Aufzeigen des Kunden- oder Produktnutzens
- Relation Gesprächsdauer und -ergebnis
- Einfache Lösung des Anliegens
- Kommunikationsqualität
- Vollständige Meldeformel
- Positive Gesprächseröffnung
- Namensansprache
- Aktive Gesprächsführung
- Interaktionsqualität
- Freundlichkeit
- Motivation
- Akustische Verständlichkeit
- Positive Formulierungen
- Positive Verabschiedung
- Wartezeiten und Erreichbarkeit
- Zustande gekommene Gespräche im Erstkontakt
- Durchschnittliche Wartezeit
- Gesprächsannahme innerhalb von 20 Sekunden
- Wöchentliche Erreichbarkeit
- Beratungserlebnis
- Authentischer Berater
- Gesprächsatmosphäre/Wohlfühlfaktor
- Mehrwert der Beratung
- Erinnerungswert
2. **Service per E-Mail**
- Beratungskompetenz
- Richtigkeit der Aussagen
- Vollständigkeit der Aussagen
- Strukturierte Darstellung
- Individuelle Antworten
- Inhaltliche Verständlichkeit
- Souveränität
- Orthografisch und grammatikalisch fehlerfreie Antwort
- Lösungsqualität
- Bedarfsgerechte Antworten
- Aufzeigen des Kunden- und Produktnutzens
- Konsistente Darstellung
- Relation Antwortumfang und -ergebnis
- Einfache Lösung des Anliegens
- Kommunikationsqualität
- Eindeutige Absenderkennung
- Betreffzeile entspricht Ursprungsanfrage
- Anfragetext in Antwort enthalten
- Positiver Einstieg
- Anrede mit Namen
- Dank für die Kontaktaufnahme
- Freundlichkeit der Antwort
- Optische Gestaltung
- Wartezeiten und Erreichbarkeit
- Zusendung einer Empfangsbestätigung
- Eingegangene Antwort
- Dauer bis zum Erhalt der Antwort
- Zusendung einer Antwort in 24 Stunden
- Beratungserlebnis
- Mehrwert der Antwort
- Erinnerungswert
3. **Internetauftritt**
- Inhaltsanalyse
- Nutzerbetrachtung
- Bedienungsfreundlichkeit
- Einfache und intuitive Navigation
- Übersichtlichkeit des Internetauftritts
- Optisch ansprechender Gesamteindruck
- Inhalte
- Strukturierung der Inhalte
- Verständlichkeit der Inhalte
- Umfang der Inhalte
- Spezielle Informationen und Funktionen
- Tarifrechner (Ermittlung der Kosten des individuellen Verbrauchs)
- Tarifvergleiche mit anderen Unternehmen
- Informationen zum Anbieterwechsel
- Vertrag online abschließbar
- Erläuterung der Rechnung (Musterbeispiel)
- Kundendaten online änderbar
- Zählerstand online melden
- Anpassung der Abschlagszahlung online möglich (mindestens erhöhen)
- Rechnungen online einsehen
- Verbrauchshistorie auf einen Blick online einsehen
- Umfassende Energiespartipps (Hinweise zu Beleuchtung, Kühlen, Waschen, Heizen, Angabe Sparpotenzial in Euro)
- Informationen zum Energieausweis
- Anzahl Klicks bis zum Tarifrechner
- Anzahl Klicks bis zu den Energiespartipps
- Anzahl Klicks bis zur Erläuterung der Rechnung
- Allgemeine Informationen
- AGB/Rechtliches
- FAQ/Hilfebereich
- Glossar
- Suchfunktion
- Sitemap/Seitenbeschreibung
- Newsletter
- Mobiloptimierte Website
- Anzahl Klicks bis zu den AGB/zum Rechtlichen
- Anzahl Klicks bis zu den FAQ/zum Hilfebereich
- Kontaktinformationen
- Telefonnummer (außerhalb des Impressums/der AGB)
- Hinweis auf telefonische Erreichbarkeit
- Call-Back-Service
- E-Mail-Adresse (außerhalb des Impressums/der AGB)
- Allgemeines Kontaktformular
- Postanschrift (außerhalb des Impressums/der AGB)
- Explizite Kritik-Möglichkeit
- Social-Media-Auftritt (Facebook, Twitter, Forum etc.)
- Direct-Messaging (Chat, Skype, WhatsApp)
Diese Testbereiche decken eine umfassende Bewertung des Serviceangebots der Gasanbieter ab, um die Qualität und Benutzerfreundlichkeit der verschiedenen Kontaktkanäle und Dienstleistungen zu beurteilen.
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