INITIALIZATION
Knowledgebase: ki-dev-large
Base Query: Welcher Gasanbieter ist das beste Unternehmen im Bereich E-Mail?
Model: gpt-4o
Use Curl?: None
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**Elapsed Time: 0.00 seconds**
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ROUTING
Query type: research
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**Elapsed Time: 1.64 seconds**
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RAG PARAMETERS
Max Context To Include: 20
Lowest Score to Consider: 0.5
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**Elapsed Time: 0.14 seconds**
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VECTOR SEARCH ALGORITHM TO USE
Use MMR search?: False
Use Similarity search?: True
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**Elapsed Time: 0.11 seconds**
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VECTOR SEARCH DONE
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**Elapsed Time: 0.89 seconds**
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FILENAMES AND KEYWORDS
Keywords Found: ['beste', 'gasanbieter']
All file names: ['Die%20besten%20Unternehmen_Excel.xlsx', 'Kontaktkan%C3%A4le_Gasanbieter.xlsx', 'Kontaktkan%C3%A4le_Gasanbieter.xlsx', 'Gasanbieter_Tabellen.xlsx', 'Gasanbieter_Tabellen.xlsx', 'Gasanbieter_Tabellen.xlsx', 'Gasanbieter_Tabellen.xlsx', 'Gasanbieter_Tabellen.xlsx', 'Gasanbieter_Tabellen.xlsx', 'Untersuchungskriterien_Gasanbieter.xlsx', 'Gasanbieter_Tabellen.xlsx', 'Gasanbieter_Tabellen.xlsx', 'Gasanbieter_Tabellen.xlsx', 'Gasanbieter_Tabellen.xlsx']
File names to FILTER: ['Die%20besten%20Unternehmen_Excel.xlsx', 'Kontaktkan%C3%A4le_Gasanbieter.xlsx', 'Gasanbieter_Tabellen.xlsx', 'Untersuchungskriterien_Gasanbieter.xlsx']
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**Elapsed Time: 3.21 seconds**
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PRIMER
Primer:
You are Simon, a highly intelligent personal assistant in a system called KIOS. You are a chatbot that
can read knowledgebases through the "CONTEXT" that is included in the user's chat message.
Your role is to act as an expert at reading the information provided by the user and giving the most
relevant information.
In your responses to enterprise users, prioritize clarity, trustworthiness, and appropriate formality.
Be honest by admitting when a topic falls outside your scope of knowledge, and suggest
alternative avenues for obtaining information when necessary.
Make effective use of chat history to avoid redundancy and enhance response relevance, continuously
adapting to integrate all necessary details in your interactions.
Focus on precision and accuracy of your answers information.
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**Elapsed Time: 0.00 seconds**
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FINAL QUERY
Final Query: CONTEXT: ##########
File: Die%20besten%20Unternehmen_Excel.xlsx
Page: 1
Context: | Die besten Unternehmen | Unnamed: 1 | Unnamed: 2 | Unnamed: 3 |
|:---------------------------|:-------------------|:---------------------|:----------------|
| | 1.Platz | 2. Platz | 3. Platz |
| | | | |
| Gesamtergebnis Gasanbieter | Team Energie | Knauber Erdgas | Sauber Energie |
| | | | |
| Ergebnis Ökogasanbieter | Team Energie | Sauber Energie | Knauber Erdgas |
| | | | |
| | | | |
| Service | Leu Energie | Knauber Erdgas | Team Energie |
| Telefonischer Service | Leu Energie | Greenline | Knauber Erdgas |
| Service per E-Mail | Knauber Erdgas | Leu Energie | Kostenix Gas |
| Internetauftritt | Stadtwerke München | Team Energie | Montana |
| | | | |
| Konditionen Gasanbieter | Maingau Energie | Stadtwerke Flensburg | Montana |
| Preise | Montana | Kostenix Gas | Maingau Energie |
| Vertragsbedingungen | Maingau Energie | Logo Energie | Naturstrom |
| | | | |
| Konditionen Ökogasanbieter | Sauber Energie | Team Energie | Montana |
| Preise | Grünwelt Energie | Sauber Energie | Montana |
| Vertragsbedingungen | Naturstrom | Stadtwerke Flensburg | Team Energie |
####################
File: Kontaktkan%C3%A4le_Gasanbieter.xlsx
Page: 1
Context: | Getestete Kontaktkanäle der Studie Gasanbieter 2020 | Unnamed: 1 | Unnamed: 2 | Unnamed: 3 |
|:------------------------------------------------------|:-----------------------------|:-----------------------------------------------------------------------|:-------------------------------------|
| Unternehmen | Telefonnummer | E-Mail-Adresse / Kontaktformular | Internetseite |
| Badenova | 0800 2791020 | service@badenova.de / Kontaktformular | www.badenova.de |
| Baywa | 0800 7241640 | baywa-oekoenergie@abrechnung.com / Kontaktformular | www.baywa-oekoenergie.de |
| E wie einfach | 0800 4411800 | neukunde@e-wie-einfach.de / Kontaktformular | www.e-wie-einfach.de |
| E.ON Energie Deutschland | 0800 3300033 | kundenservice@eon.de / Kontaktformular | www.eon.de |
| EnBW | 0721 72586005 | kontakt@enbw.com / Kontaktformular | www.enbw.com |
| Eprimo | 0800 6060110 | kundenservice@eprimo.de | www.eprimo.de |
| EWE | 0441 80005555 | info@ewe.de / Kontaktformular | www.ewe.de |
| Fünfwerke.de | 0800 3593753 | service@fuenfwerke.de / Kontaktformular | www.fuenfwerke.de |
| Gasag | 030 707200000 | service@gasag.de / Kontaktformular | www.gasag.de |
| Greenline | 03928 703770 / 03928 703727 | info@greenline.de / service@greenline.de / Kontaktformular | www.greenline.de |
| Grünwelt Energie | 0800 5858777 | Kontaktformular | www.gruenwelt.de |
| Immergrün | 0221 98599985 | service@immergruen-energie.de / Kontaktformular | www.immergruen-energie.de |
| Innogy | 0800 9944023 | kundenservice@innogy.com / Kontaktformular | innogy.com |
| Klickenergie | 02131 5310123 | info@klickenergie.de | www.klickenergie.de |
| Knauber Erdgas | 0228 512765 | erdgasberatung@knauber.de / Kontaktformular | www.knauber-erdgas.de |
| Kostenix Gas | 02324 904370 | info@kostenix-gas.de / Kontaktformular | www.kostenix-gas.de |
| Lekker Energie | 030 430949101 | kundenservice@lekker.de / Kontaktformular | www.lekker.de |
| Leu Energie | 0800 8998996 | info@leu-erdgas.de / Kontaktformular | www.leu-erdgas.de |
| Lichtblick | 040 80803030 | info@lichtblick.de | www.lichtblick.de |
| Logo Energie | 02251 7739397 | info@logoenergie.de / Kontaktformular | www.logoenergie.de |
| Maingau Energie | 0800 6246428 | kundenbetreuung@maingau-energie.de / Kontaktformular | www.maingau-energie.de |
| Mitgas | 0800 2660660 | vertrieb@mitgas.de / Kontaktformular | www.mitgas.de |
| Montana | 0800 5555990 | service@montana-energie.de / info@montana-energie.de / Kontaktformular | www.montana-energie.de |
| Naturstrom | 0211 77900300 /0211 77900100 | kundenservice@naturstrom.de / Kontaktformular | www.naturstrom.de |
####################
File: Kontaktkan%C3%A4le_Gasanbieter.xlsx
Page: 1
Context: | NEW Energie | 0800 6886881 | info@new-energie.de / Kontaktformular | www.new-energie.de |
| Ovag Energie | 0800 0123535 | info@ovag.de / Kontaktformular | www.ovag-energie.de |
| Roth Energie | 0641 6020 /0641 60257 | info@roth-energie.de / erdgas@roth-energie.de / Kontaktformular | www.roth-energie.de |
| Ruck zuck Energie | 03501 4909699 | frag@ruckzuck-energie.de / Kontaktformular | www.ruckzuck-energie.de |
| Sauber Energie | 0800 1122999 | kundenservice@sauberenergie.de / Kontaktformular | www.sauberenergie.de |
| Scharr Wärme | 0800 7972725 /0711 7868599 | info@scharr-waerme.de / Kontaktformular | scharr.de/waerme/privatkunden/erdgas |
| Stadtwerke Flensburg | 0461 4874455 | service@stadtwerke-flensburg.de / Kontaktformular | www.stadtwerke-flensburg.de |
| Stadtwerke München | 0800 7967960 | privatkunden@swm.de / Kontaktformular | www.swm.de |
| Strogon | 0228 92953577 | info@strogon.de / Kontaktformular | strogon.de |
| Susi-Energie | 0800 7874123 | info@susi-energie.de / Kontaktformular | www.susi-energie.de |
| Team Energie | 04641 98601200 | erdgas@team.de / Kontaktformular | teamgas.de |
| Vattenfall | 0800 9925000 | kundenservice@vattenfall.de / Kontaktformular | www.vattenfall.de |
| Yello Strom | 0221 27117777 | immerda@yello.de / Kontaktformular | www.yello.de |
####################
File: Gasanbieter_Tabellen.xlsx
Page: 1
Context: | Gesamtergebnis
Gasanbieter | | | Service | | Konditionen | | | | | | | | | | Gesamtergebnis
Gasanbieter | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | 24.0 | Innogy | 66.7 | 10.0 | 69.3 | 33.0 | 64.9 | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | 34.0 | EnBW | 58.4 | 31.0 | 48.6 | 32.0 | 64.9 |
| | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | 12.0 | Klickenergie | 75.8 | 22.0 | 64.4 | 11.0 | 83.4 | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | 25.0 | Eprimo | 66.0 | 34.0 | 46.2 | 19.0 | 79.3 |
####################
File: Gasanbieter_Tabellen.xlsx
Page: 1
Context: | | Grünwelt Energie | | | | | | | | | | | | | | | Grünwelt Energie | | gut | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | 23.0 | Gasag | 67.8 | 15.0 | 66.3 | 28.0 | 68.7 | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | 35.0 | Badenova | 58.1 | 32.0 | 48.2 | 34.0 | 64.8 |
| | NEW Energie | | | | | | | | | | | | | | | NEW Energie | | gut | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | 11.0 | Greenline | 75.8 | 5.0 | 73.0 | 22.0 | 77.7 | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | 20.0 | Baywa | 72.1 | 23.0 | 63.6 | 21.0 | 77.8 |
####################
File: Gasanbieter_Tabellen.xlsx
Page: 1
Context: | *** | Das Unternehmen nahm im Testzeitraum weniger als die Hälfte der Telefonanrufe an und beantwortete weniger als die Hälfte der E-Mail-Anfragen. Der telefonische Service und der Service per E-Mail wurden deshalb mit null Punkten bewertet. | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | |
| Gesamtergebnis
Gasanbieter | | | Service | | Konditionen | | | | | | | | | | Gesamtergebnis
Gasanbieter | | | | | | Gesamtergebnis
Gasanbieter | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | |
####################
File: Gasanbieter_Tabellen.xlsx
Page: 1
Context: | | Naturstrom | | | | | | | | | | | | | | | Naturstrom | | befriedigend | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | 10.0 | Ovag Energie | 77.2 | 16.0 | 66.3 | 9.0 | 84.4 | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | 6.0 | Leu Energie | 79.8 | 1.0 | 80.5 | 18.0 | 79.3 |
| | Mitgas | | | | | | | | | | | | | | | Mitgas | | befriedigend | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | 13.0 | Roth Energie | 75.6 | 18.0 | 65.2 | 13.0 | 82.5 | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | 38.0 | Lichtblick | 45.0 | 26.0 | 50.1 | 38.0 | 41.6 |
####################
File: Gasanbieter_Tabellen.xlsx
Page: 1
Context: | Ergebnis
Ökogasanbieter | | | Service | | Konditionen | | | | | | | | | | Ergebnis
Ökogasanbieter | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | 27.0 | Strogon | 63.9 | 35.0 | 45.8 | 23.0 | 76.0 | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | 17.0 | NEW Energie | 74.8 | 24.0 | 63.5 | 14.0 | 82.4 |
| | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | 8.0 | Susi-Energie | 78.0 | 11.0 | 68.4 | 10.0 | 84.3 | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | 10.0 | Ovag Energie | 77.2 | 16.0 | 66.3 | 9.0 | 84.4 |
####################
File: Gasanbieter_Tabellen.xlsx
Page: 1
Context: | Ergebnis
Konditionen Gasanbieter | | | Preise | | Vertrags-
bedingungen | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | |
| Rang | Unternehmen | Punkte* | Rang | Punkte* | Rang | Punkte* | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | |
####################
File: Gasanbieter_Tabellen.xlsx
Page: 1
Context: | | Baywa | | | | | | | | | | | | | | | Baywa | | gut | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | 4.0 | Kostenix Gas | 80.9 | 9.0 | 71.8 | 6.0 | 87.0 | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | 7.0 | Fünfwerke.de | 79.1 | 7.0 | 72.8 | 12.0 | 83.3 |
| | Lekker Energie | | | | | | | | | | | | | | | Lekker Energie | | gut | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | 21.0 | Lekker Energie | 70.8 | 17.0 | 66.2 | 26.0 | 73.8 | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | 23.0 | Gasag | 67.8 | 15.0 | 66.3 | 28.0 | 68.7 |
####################
File: Gasanbieter_Tabellen.xlsx
Page: 1
Context: | | Yello Strom | | | | | | | | | | | | | | | Yello Strom | | befriedigend | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | 30.0 | Mitgas | 62.8 | 33.0 | 47.7 | 27.0 | 73.0 | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | 12.0 | Klickenergie | 75.8 | 22.0 | 64.4 | 11.0 | 83.4 |
| | Strogon | | | | | | | | | | | | | | | Strogon | | befriedigend | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | 29.0 | Montana | 63.0 | 38.0 | 25.2 | 3.0 | 88.3 | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | 2.0 | Knauber Erdgas | 82.0 | 2.0 | 78.1 | 8.0 | 84.6 |
####################
File: Gasanbieter_Tabellen.xlsx
Page: 1
Context: | Rang | Unternehmen | Punkte* | Rang | Punkte* | Rang | Punkte* | | | | | | | | | Rang | Unternehmen | Punkte* | Qualitätsurteil | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | 2.0 | Knauber Erdgas | 82.0 | 2.0 | 78.1 | 8.0 | 84.6 | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | 33.0 | EWE | 60.5 | 27.0 | 49.9 | 29.0 | 67.6 |
####################
File: Gasanbieter_Tabellen.xlsx
Page: 1
Context: | | Scharr Wärme | | | | | | | | | | | | | | | Scharr Wärme | | gut | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | 16.0 | Grünwelt Energie | 75.0 | 20.0 | 65.1 | 16.0 | 81.6 | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | 28.0 | E wie einfach | 63.5 | 13.0 | 68.1 | 35.0 | 60.4 |
| | Logo Energie | | | | | | | | | | | | | | | Logo Energie | | gut | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | 36.0 | Immergrün | 56.8 | 36.0 | 44.1 | 31.0 | 65.3 | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | 37.0 | E.ON Energie Deutschland | 55.9 | 30.0 | 49.1 | 36.0 | 60.4 |
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File: Untersuchungskriterien_Gasanbieter.xlsx
Page: 1
Context: | Untersuchungskriterien der Studie Gasanbieter 2020 | Unnamed: 1 | Unnamed: 2 |
|:-------------------------------------------------------------------------------------------------------------|:-------------|:-------------|
| | | |
| Telefonischer Service | | |
| Beratungskompetenz | | 0.3 |
| Richtigkeit der Aussagen | | |
| Vollständigkeit der Aussagen | | |
| Strukturierte Beratung | | |
| Individuelle Beratung | | |
| Inhaltliche Verständlichkeit | | |
| Glaubwürdigkeit des Beraters | | |
| Lösungsqualität | | 0.2 |
| Gezielte Bedarfsanalyse | | |
| Bedarfsgerechte Antworten | | |
| Aufzeigen des Kunden- oder Produktnutzens | | |
| Relation Gesprächsdauer und -ergebnis | | |
| Einfache Lösung des Anliegens | | |
| Kommunikationsqualität | | 0.2 |
| Vollständige Meldeformel | | |
| Positive Gesprächseröffnung | | |
| Namensansprache | | |
| Aktive Gesprächsführung | | |
| Interaktionsqualität | | |
| Freundlichkeit | | |
| Motivation | | |
| Akustische Verständlichkeit | | |
| Positive Formulierungen | | |
| Positive Verabschiedung | | |
| Wartezeiten und Erreichbarkeit | | 0.2 |
| Zustande gekommene Gespräche im Erstkontakt | | |
| Durchschnittliche Wartezeit | | |
| Gesprächsannahme innerhalb von 20 Sekunden | | |
| Wöchentliche Erreichbarkeit | | |
| Beratungserlebnis | | 0.1 |
| Authentischer Berater | | |
| Gesprächsatmosphäre/Wohlfühlfaktor | | |
| Mehrwert der Beratung | | |
| Erinnerungswert | | |
| | | |
| Service per E-Mail | | |
| Beratungskompetenz | | 0.35 |
| Richtigkeit der Aussagen | | |
| Vollständigkeit der Aussagen | | |
| Strukturierte Darstellung | | |
| Individuelle Antworten | | |
| Inhaltliche Verständlichkeit | | |
| Souveränität | | |
| Orthografisch und grammatikalisch fehlerfreie Antwort | | |
| Lösungsqualität | | 0.2 |
| Bedarfsgerechte Antworten | | |
| Aufzeigen des Kunden- und Produktnutzens | | |
| Konsistente Darstellung | | |
| Relation Antwortumfang und -ergebnis | | |
| Einfache Lösung des Anliegens | | |
| Kommunikationsqualität | | 0.2 |
| Eindeutige Absenderkennung | | |
| Betreffzeile entspricht Ursprungsanfrage | | |
| Anfragetext in Antwort enthalten | | |
| Positiver Einstieg | | |
| Anrede mit Namen | | |
| Dank für die Kontaktaufnahme | | |
| Freundlichkeit der Antwort | | |
| Optische Gestaltung | | |
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"""QUERY: Welcher Gasanbieter ist das beste Unternehmen im Bereich E-Mail?"""
Consider the chat history for relevant information. Important: If you find information separated by a | in the context, it is a table formatted in Markdown.Important: Take a look at the QUERY and only the QUERY. If this is vague or unclear, please ignore everything and ask a follow-up question instead!
Final Files Sources: Die%20besten%20Unternehmen_Excel.xlsx - Page 1, Kontaktkan%C3%A4le_Gasanbieter.xlsx - Page 1, Gasanbieter_Tabellen.xlsx - Page 1, Untersuchungskriterien_Gasanbieter.xlsx - Page 1
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**Elapsed Time: 2.61 seconds**
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FINAL ANSWER
Answer: Der beste Gasanbieter im Bereich "Service per E-Mail" ist **Knauber Erdgas**.
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**Elapsed Time: 1.62 seconds**
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